EY India named Leader in Global Capability Center setup and transformation by Everest Group

Mumbai, India, May 2025 – EY India has been recognized as a Leader in the Everest Group’s Global Capability Center (GCC) Setup Capabilities in India - Provider PEAK Matrix® Assessment 2024. In a comprehensive evaluation of 24 service providers, EY India stood out for its exceptional ability to assist organizations in establishing and transforming their GCCs, navigating the rapidly evolving business environment.

EY India's leadership position in the PEAK Matrix® Assessment is a result of its extensive experience and proven track record in managing over 500 GCC engagements. With a strong focus on innovation and a deep understanding of industry-specific challenges, EY India leverages its extensive network of over 10,000 practitioners and more than 60,000 EY Global Delivery Services (EY GDS) professionals to deliver exceptional value to clients.

Arindam Sen, Partner and GCC Sector Lead – Technology, Media & Entertainment, and Telecommunications, EY India, said, "We are honoured to be recognized as a Leader in GCC setup and transformation by Everest Group. This distinction reflects our commitment to delivering innovative and customized solutions that empower our clients to achieve operational excellence and strategic growth through their GCCs. It also underscores our deep understanding of our clients’ unique challenges, and our ability to provide tailored solutions that drive long-term success."

Manoj Marwah, Partner and GCC Consulting Leader – Financial Services, EY India, added, “Our services are designed to address the unique challenges and opportunities that come with setting up and operating GCCs. From initial consulting and strategy formulation to managed services and capability augmentation, EY India provides tailored solutions that align with each client's specific objectives. This recognition by Everest Group reflects our deep commitment to not only providing world-class GCC setup and transformation services but also supporting our clients as they navigate an increasingly complex and competitive marketplace.”

EY India's approach goes beyond the traditional model of GCCs as cost centers, focusing instead on transforming them into hubs of excellence that contribute to the strategic goals of the organization. This involves establishing GCCs not only in major cities but also in Tier II and Tier III cities, tapping into the rich talent pool and growth potential of these regions. The firm also offers a tailored solution called ‘Capability Center-as-a-Service (CaaS)’, designed to address GCCs' diverse needs, from setup to scaling to transformation. Chosen by over 300 multinational clients, the solution integrates deep expertise across tax, transformation, transition, and operations, with proven delivery methodologies that realize clients' transformational visions.

Everest Group’s PEAK Matrix® Assessment is a highly regarded, data-driven evaluation of service and technology providers based on their overall capabilities and market impact. The methodology considers service scope, operational scale, domain expertise, delivery footprint, and buyer satisfaction.

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