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17 November 2025 | London, GB
EY named a Leader in IDC MarketScape for Customer Experience Strategy
EY recognized as a Leader in the IDC MarketScape for Customer Experience Strategy Consulting, evaluating 18 global providers.
EY is honored to be recognized as a Leader in the IDC MarketScape. According to the excerpt, “EY Studio+ offers planning, journey mapping, system integration, agile implementation and change-management services tailored to customer-centric transformation.”
The IDC MarketScape noted, “EY is human centric in its approach, putting the client/consumer/citizen/patient at the heart of experience transformation. It’s approach embraces the tension between disciplines (strategy, design, technology, culture, risk, ethics, legal, and tax) to deliver on value-based customer and business outcomes.”
Source: IDC MarketScape: Worldwide Customer Experience Strategy Consulting Services 2025 Vendor Assessment, Sudhir Rajagopal, #US52973025, September 2025
Disclaimer: IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name.