Customer

In today’s world of empowered customers, competitive advantage comes through building trust.

Everywhere you look, technology is transforming customer experiences and expectations, and it’s happening faster all the time. In this fast-paced environment, you need to put customer trust at the center of the entire organization, enabling you to create customer relationships that lead to unwavering loyalty and sustainable profits.

EY helps companies transition to customer-centric business models and become trusted organizations to their customers. Our diverse teams of insights, experience, marketing, sales and service specialists, combined with our global connectivity and understanding of your industry issues, inspire us to ask better questions. We work with you to find innovative solutions that help create transparent and authentic customer experiences.

Our latest thinking

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Customer and Growth Services | Empowering customer-centric growth

Accelerate revenue, drive transformative experiences and realize operational efficiency with Customer and Growth Services.
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Customer experience

Digital Customer Experience solutions at EY delivers human-centered CX strategy, transformation & data-driven CX programs to create long-term value.
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Direct to Consumer

EY’s Direct to Consumer for Consumer Products, can help your business meet the changing needs of consumers. Find out how.
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Product and Service Innovation consulting services

EY Product and Service Innovation teams can help your business identify, define and design products and services that deliver long-term value. Discover more.
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Know Your Customer

Our KYC solutions help firms achieve automated operating efficiencies and a high quality customer experience.
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Commercial excellence services

EY Commercial excellence helps organizations unlock, create and sustain new organic value in a fast-changing world.
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Customer engagement

Discover how EY's customer engagement services can help your business improve sales & service productivity as well as maximize return on marketing spend.
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On the agenda (6)

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west

Strategy by EY-Parthenon

Featured: Five generative AI initiatives leaders should pursue now

Consulting Services

Featured: Tech Trend 03: Empowering industries: The rising significance of industry clouds

Performance improvement

Performance improvement

Supply chain

Featured: How supply chains benefit from using generative AI

Transformation Realized

Featured: How can the moments that threaten your transformation define its success?

Digital

Featured: How will the metaverse change our behavior as it reshapes experiences?

east

The Team

Mahesh Makhija

Leader, Technology Consulting, EY India

Technology evangelist, a facilitator of customer centricity and innovation

Bengaluru, India

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.