EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
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Customer and Growth Services
Empowering customer-centric growth
Empower your organization to unlock value and drive purposeful growth with EY Customer and Growth Services. Transform sales, marketing and customer service into strategic growth engines and deliver transformative Customer Experience through AI-led platforms, sector-specific accelerators and deep CX specialization.
Customer expectations are evolving rapidly, driven by digital disruption, personalization and demand for seamless, meaningful experiences. Organizations must move beyond transactions to build connected relationships that drive loyalty, growth and long-term value. Meeting these expectations requires transforming how businesses engage with customers across every interaction. EY Customer and Growth Services helps businesses transform every front-office function with a customer touchpoint–turning sales, marketing and customer service into strategic growth engines and delivering AI-led, insight-driven experiences that enhance engagement, optimize performance and create measurable business impact.
Customer Experience (CX) transformation
Deliver human-centered, frictionless experiences across every touchpoint
Organizations must deliver human-centered, seamless experiences that drive trust and long-term value. EY works with clients to understand customer needs and design omnichannel journeys that are personalized, automated and insight driven. Leveraging AI and robust diagnostics, our solutions reduce friction, enhance engagement and create lasting relationships across every customer touchpoint.
Marketing transformation
Reimagine marketing to drive growth and measurable impact
We work with clients to modernize marketing strategies, operations and technology ecosystems, turning marketing into a strategic growth driver. By integrating customer insights, automation and AI-powered personalization, we help teams deliver measurable results, optimize campaigns and enhance engagement across every channel.
Sales transformation
Modernizing sales strategies to accelerate growth and performance
We work with clients to transform their sales function into a strategic growth driver. By aligning strategy, processes and technology, and leveraging AI-powered insights, we help sales teams accelerate opportunities, improve engagement and deliver measurable commercial impact across markets and channels.
Customer service transformation
Reimagining service to drive loyalty, efficiency and growth
Customer service can be a strategic growth enabler when processes are streamlined, operations harmonized and AI-led insights applied. EY helps organizations deliver faster, personalized and consistent service experiences that enhance satisfaction, build trust and unlock new revenue opportunities.
How EY can help
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Digital Customer Experience solutions at EY delivers human-centered CX strategy, transformation & data-driven CX programs to create long-term value.
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EY’s Direct to Consumer for Consumer Products, can help your business meet the changing needs of consumers. Find out how.
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EY Product and Service Innovation teams can help your business identify, define and design products and services that deliver long-term value. Discover more.
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Our KYC solutions help firms achieve automated operating efficiencies and a high quality customer experience.
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EY Commercial excellence helps organizations unlock, create and sustain new organic value in a fast-changing world.
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Discover how EY's customer engagement services can help your business improve sales & service productivity as well as maximize return on marketing spend.
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