EY helps clients create long-term value for all stakeholders. Enabled by data and technology, our services and solutions provide trust through assurance and help clients transform, grow and operate.
At EY, our purpose is building a better working world. The insights and services we provide help to create long-term value for clients, people and society, and to build trust in the capital markets.
Employees claim they are more productive than ever. Employers, however, still have some questions as they have realised some jobs have clear measures of productivity while others do not. We believe in using multi-dimensional measures and focusing on achieving a new view into productivity and collaboration to help you to fuel your hybrid work future.
This 20-hour bespoke workshop is designed for all employees who want to discover how to boost their productivity, to adopt a successful hybrid work model and improve their time management.
The course outline shown below is illustrative and can be fully tailored to your specific company and industry. The sessions can be held virtually or in-person and will be scheduled according to your requirements.
Outline
Manage available time (prioritizing and planning/organizing techniques)
Set clear goals based on desired results
Understand the importance of work continuity and the value of synergies
Stay focused on results by measuring them against time
Manage stress (techniques)
Professional by choice: dress code, professional attitude and business mentality
Understand the importance of honoring corporate standards and processes and follow the rules with integrity
Define self as an effective professional: communicate with respect, build credibility, interact with professional integrity, stay open to receiving feedback
Comprehend that staying focused on performance results is the ultimate achievement
Understand that effective communication is the fundamental element that makes team performance possible
Adapt to the communication style of the person you are communicating with to ensure that the desired communication has been achieved; the 4 different communication styles
Create a connection with the person you are communicating with so that influencing and changing behavior can be accomplished (active listening, asking questions, perception, empathy, rapport)
Communicate with and be perceptive to non-verbal/body language
Intentionally manage thoughts/emotions in tense situations to influence behavior
Learn how to say NO without damaging the relationship and assertively make a requests where it’s needed.
Give and receive criticism
Give acknowledgement when it's due
Build professional credibility through integrity and trust
Own the responsibility of managing expectations in any relationship
Become responsible for any form of violent communication that might occur at your presence such as blaming, judging, rejecting or any other form of bullying and manipulating
Distinguish the basic human needs in order to understand the guiding force behind the person you are communicating with
Learn how to connect with your audience and deliver a message with impact
Plan, structure and prepare presentations effectively
Understand the value of content/story in any presentation
Focus on core messages that are tailored to your audience’s needs
Use metaphors/stories to engage the audience
Use audio and visual tools to bring the messages alive
Deal with stress in relation to giving presentations
Manage questions and any challenging behavior
Respond to feedback after the presentation
Understand change as it happens at the workplace and your response to it
Manage personal thoughts/emotions during times of change
Get a realistic perspective by objectively assessing the situation and have a clear view of how current changes personally affect them
Create an action plan on how you will best navigate the changes so that you are left empowered, with minimum impact and if possible maximum benefit
Manage change related stress (techniques)
Our approach
Our approach to learning is grounded in specific experience of designing and implementing targeted learning solutions across all major business sectors and our success is founded on delivering measurable, sustainable results:
- Rich participant centric methods
- Action oriented
- EY sector knowledge
- Leader led programme development
- Case Study learning
Create your training programme to enhance the skills of the people within your organisation
Contact us for more information on this or any other workshop
Ediana has coordinated and project managed learning programmes, mobilising teams, resources and content, for the efficient delivery of high-quality courses. She has seamlessly transferred the offering to a virtual setting and successful organised training for large organisations.
Over the years, she has delivered various training sessions in Malta, the United Kingdom, Germany, and New York. Throughout her work, she has acted as a mentor and counsellor for staff, provided in-house training, facilitated events, participated in firm-wide initiatives, and actively contributed toward the firm’s learning developments. Ediana has also served as tutor and examiner at the University of Malta.
Ediana is a Certified Public Accountant, a Member of the Malta Institute of Accountants and a Certified Facilitator/Trainer for EY. Email: ediana.guillaumier@mt.ey.com