EY helps clients create long-term value for all stakeholders. Enabled by data and technology, our services and solutions provide trust through assurance and help clients transform, grow and operate.
At EY, our purpose is building a better working world. The insights and services we provide help to create long-term value for clients, people and society, and to build trust in the capital markets.
An appropriate supervisory intervention in the workplace can consistently improve your team’s performance and increase the employee retention rate of your firm. Practical supervision provides both emotional and technical support, it’s a mean of tracking results, it praises effective work and it genuinely understand your staff’s needs. Leaders should aspire to supervise with confidence, integrity and authenticity.
This 20-hour bespoke workshop is specifically designed for Managers who want to have a deeper understanding of the most effective supervising techniques. The course outline shown below is illustrative and can be fully tailored to your specific company and industry. The sessions can be held virtually or in-person and will be scheduled according to your requirements.
Outline
The role and responsibilities of a supervisor
Become self-aware of your abilities and restrictions as a supervisor
Deal with the unexpected
Focus attention on results and drive performance
The importance of remaining objective and articulating the facts
Gain knowledge on decision making and risk assessment techniques
Manage time effectively by prioritizing, doing and delegating
Learn how to delegate effectively; practice clear delegation of tasks to match employee’s ability
Measure employee results/performance
Create an environment of accountability; work with goal setting for individuals and teams
Grasp new methods of analyzing risks in problem solving to provide effective solutions
Develop people in order to increase team performance
Discern the benefits of developing a coaching culture at the workplace
Methods of coaching people into new skills (the basic coaching principles, models and techniques)
Give feedback/criticism with impact and empowerment
Deal with conflict and difficult people
Set goals for coaching, establishing a safe space for learning and implementing accountability
Aligning the coaching style to the learner’s characteristics and learning needs
Build trust in a team
Cultivate an environment of respect vs fear
Learn how to drive the team; Set clear goals, for the team, themselves and every team member
Manage people through interpersonal skills; Assertive behavior in communication as a management tool
Motivate for full engagement
Get creative with people to solve problems
Our approach
Our approach to learning is grounded in specific experience of designing and implementing targeted learning solutions across all major business sectors and our success is founded on delivering measurable, sustainable results:
- Rich participant centric methods
- Action oriented
- EY sector knowledge
- Leader led programme development
- Case Study learning
Our trainers
Significant investment has been made in dedicated resources so that the EY Connect Learning education experience extends across the Working World and the business community. All the EY Connect Learning trainers are professionals with deep experience, first-hand knowledge on the subject matter, and a track record of consistent success in working closely within industries who can bring a relevant, stimulating and comprehensive experience to the learner.
Technology
EY is at the forefront in the use of innovative digital platforms that enables the training offered to be learner-centred. The programmes are also designed to increase engagement, allow for a higher degree of self-pacing, promote experiential learning and reflection and exposure to real life practical case studies whilst further enhancing participants’ skillset.
Create your training programme to enhance the skills of the people within your organisation
Contact us for more information on this or any other workshop
Ediana has coordinated and project managed learning programmes, mobilising teams, resources and content, for the efficient delivery of high-quality courses. She has seamlessly transferred the offering to a virtual setting and successful organised training for large organisations.
Over the years, she has delivered various training sessions in Malta, the United Kingdom, Germany, and New York. Throughout her work, she has acted as a mentor and counsellor for staff, provided in-house training, facilitated events, participated in firm-wide initiatives, and actively contributed toward the firm’s learning developments. Ediana has also served as tutor and examiner at the University of Malta.
Ediana is a Certified Public Accountant, a Member of the Malta Institute of Accountants and a Certified Facilitator/Trainer for EY. Email: ediana.guillaumier@mt.ey.com