Citizen-centricity is a never ending journey and not a destination!

Mohammad Jameel Sear

EY MENA Digital Government & Public Sector Leader

Thought leader, speaker and change agent in citizen centricy, customer experience and digital government services.

Areas of focus

A veteran advisor to executive leadership in government and private sector across the globe, Mohammad is a Partner at Ernst & Young - United Arab Emirates for the EY Consulting services in the AIM region.

He is actively engaged in crafting and facilitating meaningful, impactful and socially conscious results for the Government & Public Sector. Prior to joining EY in 2014, he held senior executive roles in both public and private sector organizations including UK Government, a telecommunications company and a business consultancy.

Mohammad holds an MBA from the University of Leicester.

How Mohammad is building a better working world

“I am on a mission, and the purpose of my mission is to make governments truly citizen-centric so that every citizen can reach a state of full contentment. Governments must know the needs of citizens even before citizens themselves have figured this out. Every day, I help government entities take a step towards this by blending conventional wisdom with leading-edge insights and disruptive forces such as digitalization, advanced analytics, robotics and artificial intelligence to design transformational programs that are groundbreaking, citizen-centric and enduring. This means not only that citizens receive better public services, but also that there is increased capacity for governments to deliver citizen promises in a more cost-effective way.” 

Mohammad's latest thinking