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Senior Manager, Business Transformation, Ernst & Young LLP
Business operations transformation strategist. Passionate about improving the customer experience. Avid reader. Global traveler with a penchant for unique destinations.
Nancy has more than 20 years of experience in customer operations, with roles in IT management, call center operations leadership, marketing analytics and business planning.
In her current position, she works with energy companies to transform their customer operations, focusing on the processes and technologies that drive customer and employee engagement.