How GenAI is transforming operations in APAC banks

In this NextWave Banking in Asia-Pacific podcast episode, speakers tackle how banks can leverage GenAI to enhance customer service, streamline operations and stay ahead of fraud and scams.

Join the conversation as industry leaders Lukas Bower, EY Asia-Pacific Financial Services Generative AI Leader, and Andrew McMullan, Chief Data and Analytics Officer at Commonwealth Bank of Australia (CBA), delve into the transformative impact of generative AI (GenAI) on the banking sector.

The discussion centers on how banks can leverage GenAI to enhance customer service, streamline operations and stay ahead of fraud and scams. The speakers also touch on the ethical use of artificial intelligence (AI), workforce upskilling and the importance of a customer-obsessed, AI-driven organizational culture. 

Key takeaways:

  • The AI journey of CBA and the challenges they faced
  • The strategies that CBA implemented to create a seamless digital experience for customers

For your convenience, full text transcript of this podcast is also available.


Podcast

Episode 11

Duration

0h 16m 13s