Photographic portrait of Heather Ficarra
Managed services are a means by which we contribute to client relationships by improving operating results, helping efficient deployment of client capital and improved regulatory compliance.

Heather R. Ficarra

EY Americas Managed Services Leader, Connected Growth Platform

Inclusive leader. Change maker. Passionate about delivering on the firm’s managed serviced vision. Wife and mother. Avid traveler and world citizen.

Areas of focus Managed Services Advisory Risk
Office New York, US

Based in New York, Heather leads the development and delivery of Managed Services to clients across all sectors.

She has more than 25 years of experience helping firms from diverse industries drive greater growth through unlocking new solutions in business process optimization, operational risk management and regulatory compliance.

Prior to joining EY, Heather held senior roles at some of the world’s largest technology companies where she developed and led managed services programs, focused on reducing costs and improving performance.

Heather earned a master’s degree in Management Science and a bachelor’s degree in Economics from The State University of New York.

How Heather is building a better working world

“I am passionate about using my deep subject matter knowledge to help companies shift their mindset around just how to succeed in the transformative age. Working smarter, not harder, through managed services can help supercharge a business’s performance, driving it to achieve in unimagined ways.”

Contact Heather