As organizations look to manage and embrace so much change, the need for genuine insight into what is happening out there and how to navigate the future is greater than ever.

Marc L’Huillier

EY Oceania Customer & Growth Field of Play Leader; Consumer Insights Practice Leader

Customer Strategy and Consumer Insight Expert. Transformation Leader. Thinker. Writer. Father. Rugby Enthusiast.

Marc is an accomplished and highly regarded expert on customer strategy, spanning customer experience, consumer insight, product/service innovation and accelerating growth. He leads both the Customer and Growth field of play and the Consumer Insights Practice in Oceania. Marc joined EY when his firm was acquired by EY in 2014 (now EY Sweeney).

Marc is passionate about helping major organizations better understand their customers and develop integrated strategies to drive growth and create value. He has a strong reputation for delivering sharp market insight and astute thought leadership, playing lead roles on a number of EY's flagship global research programs.

His insight expertise has been recognized by peers, including most recently he led a team that won "Best Insight" at the Australian Marketing Awards.

While building his professional career, he was an elite level Rugby player which included playing at the 1999 Rugby World Cup.

Marc has a BA (Hons) from Monash University, Melbourne.

How Marc is building a better working world

"I focus on helping clients reimagine the future by putting customers at the center of decision-making.  A compelling and powerful customer transformation strategy starts with having a better understanding of emerging customer needs and behavior than competitors. It will see more highly differentiated products and services created, more efficient operating models set in place and a better all-round experience delivered to the customer. Ultimately, that will drive sustained growth and create value."

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