Crisis management and incident response services

Competing demands can make it difficult for organizations to identify threats and prepare for crises. EY Crisis Management & Incident Response Services support business leaders by helping them to identify and monitor potential threats, developing and testing crisis plans and teams, and responding with speed and integrity when an incident occurs.

What EY can do for you

In recent years, executives have become increasingly aware of the potentially devastating effects that an unexpected, or under-anticipated, crisis can have on their business.

How prepared are you for the next threat? Will a crisis affect operations in just one part of the business or lead to widespread disruption? Could it damage individual reputations or a company-wide brand? Or even threaten the very existence of the organization? Many organizations are unaware of the breadth of potential, ever-changing threats they may face and are not sufficiently prepared to manage them effectively.

Key questions to ask:

  • Can you identify your potential crisis threats? A crisis can come from anywhere, at any time. It may spring from an existing issue, hidden within the organization or develop slowly under the radar. It could be sudden, caused by external factors beyond control of leadership. Or it could be completely unpredictable. Have these threats been identified? Are they being monitored?
  • Are you prepared to respond to these threats? Crises can take many forms, prompting different responses. A natural disaster such as a flood or a pandemic may require different strategies than those needed to respond to a technological failure. Other threats may come from malevolent third parties, the misdeeds of internal teams or even confrontation with discontented individuals and organizations. Are there teams in place to respond should a crisis occur? Are there up-to-date plans that have been tested and simulated?
  • Can you keep up with the evolving threat landscape? Executive teams may be aware of the principal threats to their organizations but digital and regulatory evolution, changes in geopolitics, environmental, social, and governance (ESG), cultural, consumer and employee demands make it difficult to track potential threats.
  • Do you have access to the right, critical support? When a crisis occurs, can you access the data and intelligence you need to make insightful and appropriate responses? Are you prepared to deal with all necessary stakeholders? Can you be sure to act with integrity and in line with your brand values even in the most trying circumstances?

Types of crises

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The types of crises an organization may experience can be present in different forms ranging from hidden, as they have not yet been identified, to creeping, where they are suspected, to sudden and bizarre which can be completely unexpected or out of the ordinary.

The four main crisis categories within a business

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EY Crisis Management & Incident Response gives business leaders the trusted support they need to steer their organizations through crises with confidence by helping with:

Building preparedness:

An effective response to crisis begins with preparation. EY Crisis Management & Incident Response helps organizations identify threats and use comprehensive, regularly updated playbooks and simulations to understand their potential impact. Building this level of preparedness allows leaders to focus on business as usual, confident that they are ready to manage any crisis effectively with speed and brand integrity.

Responding with speed and integrity:

The EY Forensic & Integrity Services team gives organizations the support to respond at speed amid significant, competing pressures. Our team works closely with yours to quickly source and compile relevant information from across organizations, from third parties and from news sources, and deliver relevant insights in an easily accessible format that guides rapid, business-critical decisions.

Guiding smarter decisions:

EY Crisis Management & Incident Response helps executives and other functions throughout the business to respond to crises effectively, underpinned by intelligence that drives smarter decisions by leaders, and supports the work of crisis communications and legal teams.

EY Crisis Management & Incident Response is led by our forensic professionals and draws upon EY multi-disciplinary teams located around the world. It offers comprehensive, whole-of-organization crisis support built around four pillars:

Recognize:

Helping identify and monitor threats as a managed service.

Ready:

Developing response playbooks and plans, tested by regular simulations, and continually reviewed and improved to reflect changing dynamics.

Respond:

Deploying the EY Crisis Response Center, gathering critical intelligence and drawing on EY subject matter professionals from around the world to help organizations respond rapidly, with integrity and in alignment with corporate values.

Recover:

Supporting the recovery from crises by improving plans for future threats, and building a stronger, more resilient organization.

Aligning the enterprise to crisis management

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Drawing on EY teams extensive domain knowledge and deep technical capabilities, including the rapid response skills of the Forensic & Integrity Services team, we help organizations:

  • Pinpoint threats and monitor the likelihood of their occurrence.
  • Develop threat response plans using clearly defined solutions and technology, tested by regular, simulation-based scenarios to ensure readiness. 
  • Respond quickly, with efficiency, integrity and in alignment with corporate values. EY Crisis Response Centre draws on intelligence from both internal and external sources to support the C-suite to respond to a crisis and keep an open channel of communication with key stakeholders.
  • Review and recover, by examining the response to crises to identify opportunities to improve readiness, build resilience and adapt to new market and regulatory demands.
  • Manage insurance claims, by helping you to quickly understand the scale of losses or damages suffered, and to prepare and submit forensic reports documenting losses to recover as much as possible. EY teams can respond to a claim of any size, anywhere in the world. By applying cutting-edge forensic technology, EY teams can successfully manage and monitor initiatives to help organizations document and restore financial losses.

How can a crisis help turn a challenge into an opportunity?

Every single crisis begins as a risk. The key is to recognize risks and invest in preparing a robust and effective response.

Advancing crisis management through technology

Recognize potential crises, get ready to deal with them, respond to incidents and recover to build resilience.


The team

Andrew Gordon

EY Global Forensic & Integrity Services Leader
Global Forensics Leader focusing on helping organizations build their integrity agenda so they better anticipate and mitigate risk.
London, GBR

Jim McCurry

EY Global Forensic & Integrity Services Deputy Leader
Deputy Global Forensics Leader focusing on helping organizations build their integrity agenda so they better anticipate and mitigate risk.
Washington, DC, USA

Jeffrey Sallet

Partner, Investigations & Compliance, Forensic & Integrity Services, Ernst & Young LLP
Former federal investigator. C-suite leader. CPA. Boston native. 5x Boston Marathon finisher. Devoted to family.
Boston, USA

Sharon Rooyen

EY Africa Forensic & Integrity Services Leader
EY Leader of Forensics across Africa. Proud of my LLM, LLB and B Com degrees. Passionate about Africa. Purposeful about diversity. Loving mother.
Johannesburg, ZAF

Ramesh Moosa

EY Asean and Singapore Forensic & Integrity Services Leader
Forensic and cyber professional. Leads highly talented teams serving multinational organizations. Agile and adaptable in any environment. Aspiring chef. Bike and car enthusiast.
Singapore, SGP

Anurag Kashyap

EY Global Consumer Products, Forensic & Integrity Services Leader
Global CPR sector Leader. Helps clients mitigate fraud risks. Provides anti-counterfeiting solutions with Integrity at the forefront.
Mumbai, IND

Allen Melton

EY Americas Forensic & Integrity Services Government & Public Sector Leader

Helping clients recover financially after disasters. Extensive experience with commercial insurance claims and federal disaster grants.

Dallas, USA

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