Legal operations

EY can provide your legal function with one operating model and legal operations platform. This combines legal managed services and advice from the global network of EY Law professionals spread globally to deliver consistent high-quality and cost-effective approaches.

What EY can do for you

Legal operations excellence today is technology-driven, global and multidisciplinary.

By combining seasoned legal advice from an efficient integrated global network of local attorneys with innovative and technology-driven service, legal operations help clients facilitate their transformation journey to a digitalized business world.

EY can provide your legal function with one operating model and legal operations platform. This combines legal managed services and advice from the global network of EY Law professionals spread globally to deliver consistent high-quality and cost-effective approaches.

EY Legal Operations ensures the use an award-winning, leading-class technology based on smart systems and data that merges comprehensive quality, risk management and dashboard tools with a dedicated client support team that understands the culture, risk appetite and demands of your business.

Our operations model helps organizations manage legal matters coming into the General Counsel’s Office (GCO) through a leading-practice submission process. Work that requires legal support is sent to the right teams — highly automated, offshore or highly sophisticated advice teams. This helps organizations manage all stages efficiently and effectively, from the beginning of the legal engagement to closing, including document creation.

Adding advanced technology to technical strengths and oversight, our digital Project Management Office provides visibility into ongoing work and supports early risk detection and transparency through comprehensive live dashboards. Also, we deliver flexibility and scalability through an operating model that extends to any legal work type and additional jurisdictions.

EY Legal Operations can support your business’s goals, including centralization, compliance improvement, offloading of high-volume repetitive and standardized legal work tasks, or a better understanding and control of legal spend. As a seamless part of your legal function, we can enhance risk protection and help collect and analyse the right data to inform business decision-making, allowing your teams to focus on key tactical and strategic issues.

Using data to make better and quicker decisions

Imagine if ...       

  • All the instructions coming into the legal department are complete, actionable and routed to the appropriate individual, team or third party
  • You can see all matters that are being managed by the GCO, internally or externally, and the status and risk
  • Work that can be self-served by the business is self-served with templates and clauses controlled by the legal and risk functions with full audit capability
  • You know the value of all procurement and sales contracts being worked by business, product, category, geography or supplier and customer
  • You know the litigation exposure and the sources of the issues
  • You know which leases, customer contracts and supplier engagements are approaching renewal
  • You can see the trend data for all legal activity, assisting the evolution of a streamlined and effective legal services operating model

Legal Managed Services

Legal operations help legal and related functions to allocate low-, medium- or high-complexity work to internal/external teams, including self-service. This usually includes some of the work being delivered by EY Legal Operations teams. Examples include:

  • We solve two key business and legal problems:

    1. What contracts do we have, where are they, what is in them and do we need to remediate them (legacy review)?
    2. How do we turn contracting and obligation management into a business differentiator, including reducing the time to contract?

    The teams can implement a technology solution (the same solution that we use when we deliver contract management outsourced services to our customers) that helps your internal teams manage the end-to-end contract life cycle from customer request through sales/procurement activity to legal support and obligation management. Additionally, on an outsourced, fixed-price basis we can establish a managed service team to deliver the solution working seamlessly as part of your team, freeing your internal resources to focus on the key tactical and strategic customer and supplier relationships.

  • Contract localization services rethinks the typically fragmented approach that companies employ when faced with high volumes of sell-side contracts and a global customer base, where local language and local law considerations frequently arise. Contract localization services provides a technology-driven approach that consolidates the contracting and amendment process into a single-provider solution, from a tailored intake approach, to a digital project management office (PMO), to EY Law’s local experience. Contract localization services is a scalable solution that offers a one-stop shop for translation, localization and project management, including digital self-service for cross-border contracting.

  • Many organizations face the challenging task of confirming that their legal entities are meeting the relevant corporate secretarial compliance and reporting obligations, which are subject to constant changes and updates and differ by country and jurisdiction. More multinationals are realizing that maintaining and relying on in-house teams in each country of operation for local compliance knowledge is neither practical nor efficient. This is where our managed services can help. Learn more about our entity compliance and governance services.

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