How increased trust and transparency can unlock growth for insurers

An ever-expanding savings and protection gap, macroeconomic uncertainty and greater awareness of more severe risks have prompted regulators and public authorities to revisit long-standing rules and guidelines for the industry. They are also engaging all kinds of private enterprises — insurers very much included — to devise strategies that address serious threats to societal stability and prosperity.

But the moment calls for more than compliance-driven thinking and expanded philanthropic endeavors. Rather, product innovation, new business models and purposeful investments can help insurers unlock growth even as they strengthen protections against climate risk, promote financial wellbeing and encourage physical and mental health. All of these steps would deliver what customers want and important benefits to communities around the world.

Hosted and moderated by Anita Sun-Young Bong, EY Asia-Pacific Insurance Leader, she is joined by EY leaders from global and Oceania to share their perspective and insights on the following:

• Transformative impact of artificial intelligence (AI)
• Delivering societal value
• Ever-evolving customer needs and blurring industry lines

Panelists include:

• Isabelle Santenac, EY Global Insurance Leader
• Walter Poetscher, EY Oceania Insurance Leader
• Masashi Namatame, Group Chief Digital Officer, Tokio Marine Holdings
• Stuart Woollford, Director of Group Brand, AIA Group Office