How your tools of engagement can keep up with your customers

In this webcast, the EY team and Microsoft discuss how innovative technology can help create a unified customer experience.
Related topics
Alliances
Technology
Customer

There are two available time slots for this event. You may choose your preferred schedule after receiving your registration confirmation email.

Session one
Date: Thursday, 22 May 2024
Time: 10:00 a.m. New York; 15:00 London

Session two
Date: Friday, 23 May 2024
Time: 08:00 a.m. Singapore; 01:00 a.m. London

Listen to the EY team and Microsoft discuss how you can maximize the use of innovative technology to create unified experiences in a world where increasing customer expectations, evolving technologies and shareholders push to create loyalty collide. 

Topics to be discussed include:

  • How rising customer expectations are challenging businesses
  • Why employee experience matters
  • Emerging technologies to create seamless experiences, including use cases of new AI capabilities
  • How to meet immediate needs with the future in mind

Presenters:

  • Barbara Porter, EY Americas Customer Service Leader; Managing Director, Business Consulting, Ernst & Young LLP
  • Edgar Wilson II, Dynamics 365 Customer Service Principal Program Manager, Microsoft Corporation
  • Jonathan Kazemaini, Executive Director Microsoft Service Group, Customer Experience Enterprise Applications, Ernst & Young LLP
  • Amanda Easton, Associate Director, EY Microsoft Alliance Global Business Applications Go-to-market, Ernst & Young LLP

Webcast

CPE credits: 0.0

Webcast FAQ

Time

your local time

Register
search suggestions showed for

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.