Transformation delivery solution

To get the three key areas of a transformation right, you need to put humans at the center.

Align and equip leadership

• Ask yourselves: Why are we doing this and is it bold enough? Create a compelling vision to drive powerful emotional connections.
• Do you know who’s in? Align leaders so they’re ready to commit.
• How will you get there? Commit to resource with the right people, a solid business case and budgets.
• Answer their unspoken question, “What’s in it for me?” Build and strengthen leadership capabilities, encourage grassroots influence.

Build and maintain momentum

• Get the right team in place, give them authority and invest in developing a high-performing team.
• Put simple, explainable methods, processes and tools in a physical “home” space.
• Encourage experimentation and adaptation – it’s okay to get some things wrong along the way.
• Embed continuous learning and improvement into agile working.
• Deliver in manageable increments and releases with transparent, visible progress that also addresses delivery risks.

Create a social movement

• Identify influencers and involve them in shaping the vision narrative, objectives and approach.
• Seek and incorporate regular feedback from customers and employees to continuously improve.
• Test and refresh hypotheses.
• Put in place mechanisms to hear from all employees, not just the vocal ones, and use this to inform communications.

To improve confidence, you need to measure it. We use a suite of different assessments tailored to measure the main dimensions:

• Capabilities: Are the right structures, processes, tools and skills in place? What is the plan to mature and evolve them over time or for different needs?
• Content: Does the roadmap address prioritized value-generating initiatives and human-centered experience journeys for employees, customers and the transformation team?
• Culture: How consistently are leadership and the transformation team demonstrating the right behaviors to drive the desired culture?