Hello,

 

AEM author system performance continues to be under active investigation. Weekly author environment restarts scheduled each Monday beginning at 4:00am UTC continue to keep the system in an acceptable state, however, in addition to this, our vendors have notified us that there are a large number of workflows in the system that can have an impact on performance. Many of these workflows are quite old and have not reached the ‘complete’ step which would remove them from the system. We could use your help in getting workflows removed by you referencing the attached Excel spreadsheet that contains details on active (incomplete) workflows in the system.

 

The two tabs have a list of workflows which require an action from your end. The tabs are named ‘Workflows to review’ and ‘Publication workflows to review’. Please go through them and filter Column B ‘initiator’ based on your EY email address and complete the workflows (where applicable) in AEM. If you need any clarification related to workflows, please visit this KB article which provides an overview of the different types of workflows.

 

If you require any help related to this, please submit a product support ticket using the BMC Ticketing System.                                                                                                                                             

 

Once all performance issues have been resolved, a follow on communication will be distributed.

 

Thank you for your assistance and patience regarding this matter.