Other types of errors
The new Circular also mentions other types of errors:
Errors arising from incorrect application of anti-dilution tools (i.e., swing pricing)
With respect to errors arising from the incorrect application of anti-dilution tools, the UCI must be compensated for any loss suffered. Investors must be compensated if the tolerance thresholds have been breached.
Errors resulting from incorrect payment of costs/fees
The new Circular highlights that errors resulting from costs/fees which have been accrued but not paid should be dealt with in a similar manner to other NAV calculation errors. Regarding instances where costs/fees have been over-charged, invoiced and paid by the UCI in a manner that does not comply with the provisions set out in the UCI’s constitutional documents, prospectus or contractual agreements, no tolerance threshold is applicable for the compensation of the error. If the amount of compensation exceeds the tolerance threshold, the error must be corrected in a similar manner to other NAV calculation errors. If the UCI has under-paid a cost/fee, either the party responsible for the under-payment should compensate the third party to whom the payment was due, or in cases where the UCI decides to retroactively record the insufficient payment, the UCI must perform correction procedures including re-calculation of the NAV over the entire period of the under-payment without taking into account any tolerance threshold.
Cut-off errors
When the cut-off times outlined in a UCI’s constitutional document/prospectus have not been respected, the UCI must take corrective measures to ensure investors’ subscription/redemption orders have been carried out in accordance with such documents. All orders carried out at an incorrect NAV per share must be corrected, with no threshold being applied.
Investors having incurred losses must be indemnified. In cases where investors have benefitted from the cut-off error, well-informed/professional investors may be contacted in an attempt to reimburse the UCI. Any profit resulting from the error must remain with the UCI.
Investment allocation errors
In case of investment allocation errors, a UCI must be indemnified the amount of the loss suffered by the misallocation. If the loss results in a material NAV calculation error, it must be dealt with in accordance with chapter 4 of the new Circular (NAV calculation error). Any profit resulting from the misallocation must remain with the UCI.
What must IFMs/UCIs do in terms of error compensation?
When an error/non-compliance occurs at the level of a UCI and compensation is to be paid to investors, the UCI or its IFM must ensure that the final beneficiaries receive the compensation. For this reason, when using financial intermediaries, UCIs/IFMs must have in place the necessary arrangements to be able to look through the intermediation chain in order to be able to ensure the investor receives the due compensation. If this is not possible, the UCI must nevertheless ensure that all information related to the error/non-compliance is provided to the financial intermediaries to allow the financial intermediaries to proceed to the individual investor indemnification. In such cases the UCI must ensure that investors are informed in a clear manner, via the UCI’s prospectus, that their rights to indemnification when subscribing via financial intermediaries may be impacted.
The payment of compensation must not be spread over time or be deducted from future remuneration to which the party responsible for the error/non-compliance would be entitled. However, for the compensation of investors who still hold shares/units at the time of the payment of the compensation, UCIs may decide to allocate them additional shares/units instead of submitting the payment via bank transfer.
When UCIs/IFMs fail to pay former investors the compensation due, despite all the efforts to execute the payment, they are required to deposit it with the Caisse de Consignation.