To understand trends in the mobility function across people, processes and technology, EY teams recently interviewed 120 mobility leaders within Europe, Middle East, India and Africa (EMEIA). One-to-one conversations provided individual and collective insights, which we share in Mobility function survey. The study summarizes EY findings and provides an outlook on the transformation from strategy to operations as companies stand on the brink of transformation.
Since the pandemic, the way people work and travel has changed – and continues to evolve rapidly. So it’s somewhat surprising that 58% of organizations have a remote working policy, and only 38% have a cross-border remote work policy in place. Amid technological, demographic and disruptive organizational designs, companies need to continuously enhance people experience.
“Despite the changes and challenges, it’s an exciting time for mobility,” says Pål André Johansen, Head of PAS Integrated Mobility Norway. To respond to the new environment, companies need to focus on strategy. Yet almost 70% of mobility functions drive both operations and strategy. And 20% of organizations do not have sufficient technical skills to deliver on strategic objectives.
“EY clients have told us that the focus is on employee experience and embedding this to the strategic objectives and operational delivery…,” says Gerard Osei-Bonsu, EY EMEIA Integrated Mobility Leader. Of the organizations surveyed, 63% say that talent is driving their mobility strategy in part or in whole. To drive value through digital and people means dedicated teams working on mobility tasks, enabled by technology, and empowered by data.