5 minute read 28 Mar 2022
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How can CIOs successfully strike a balance between innovation and cost?

Authors
Adrian Widmer

Managing Partner, Consulting Leader in Financial Services | EY Switzerland

Supports financial service providers in complex transformation programs with his deep business and technology expertise. Adrian lives with his wife near Zurich and is an avid surfer and skier.

Simona Pistalu-Patrut

Senior Manager, Technology Consulting in Financial Services | EY Switzerland

Dedicated developer of the CIO Advisory practice in EY's EMEIA Financial Services Consulting practice.

5 minute read 28 Mar 2022

At a time when IT teams are under huge cost pressure, the need to innovate has never been more critical. We explore key elements to tackle the conflicting priorities and thrive in the digital economy.

In brief
  • In today’s digital economy, the role of the IT function is continuously growing as a driver of innovation
  • At the same time, cost pressure remains high and business leaders are conscious of IT spending as well as the generated business value
  • An intelligent focus on key factors will drive success and manage spending to increase the overall value of the company in the digital age

Today, as we emerge from the pandemic, the digital economy offers unprecedented opportunities for business growth and new digital business models. For many companies, this period of disruption was an accelerated time of digitalization as IT were forced to move fast to remain competitive in a changed environment. Now the digital economy is here to stay. 

IT is undoubtedly a crucial enabler of innovation, which in turn plays a decisive role in growth, diversification and emerging business opportunities. But IT also remains a major cost – at a time where cost pressure is already high on the CIO agenda. The task now for technology executives is to strike a balance between two seemingly incompatible priorities: cost and innovation. How and where do you invest intelligently to drive innovation and get value for money?

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We believe that technology leaders who successfully manage the conflict between cost and innovation will emerge as winners in the digital economy. Against this background, IT needs to transform from within. It’s time to reconsider the way it operates – to foster innovation, increase flexibility and reduce time to market. 

The function needs to transform its governance to embed an agile philosophy. In addition, it will be important to develop strong relationships with providers and partners, and leverage ecosystems to tap into new opportunities for innovation. 

In this article, we explore five critical elements to get right in adopting what we call “the art” of innovation within the IT function – and organization more widely.

  • Leadership and culture

    IT should strive to create nourishing ground to continuously improve the business acumen, knowledge and relationships, as well as to enable its people to thrive and innovate. Embracing an entrepreneurial mindset empowers IT employees and motivates each individual to bring transformation initiatives to life. This supportive environment, combined with incentives that reward creativity and the realization of personal potential, add up to truly transformative power.

  • Technology transformation

    Digital transformation requires bold commitments in times of uncertainty – and continuous elevation of technology to the point at which it massively improves the enterprise’s performance. Technology underpins the digital transformation and is the backbone of any value enhancement process. Against this background, it’s essential to understand which technologies to invest in to maximize a company’s value.

  • New methodologies

    Agile methodology goes hand in hand with an innovative working culture supported by a risk-prone and confident leadership philosophy. Crossing the chasm between technologies and actual value delivered to the company ultimately resides in having an iterative approach and an exploratory mindset which enable agility, flexibility and time to market. Experimenting, measuring outcomes, and learning from the past are key aspects.  The faster a company can iterate, the more it will benefit from the added value.

  • Governance and ownership

    The benefits of agile can only be fully reaped through a corresponding governance setup. To accommodate agile ways of working, governance must reflect and empower agile principles such as speed, flexibility, cross-competency thinking and self-oversight. Successful governance setups will strike the balance between retaining the right level of control and oversight while at the same time providing leeway for agility to thrive.

  • Sourcing and partnerships

    The world operates in ecosystems, and businesses need to navigate them successfully in order to recognize and tap into emerging innovation potential at an early stage. Sourcing must shift to a strategic function which minimizes total cost of ownership and maximizes overall value. A modern sourcing function can reflect on past purchases, learn its implications and plan by addressing all possible scenarios and available performance metrics.

These five elements should not be addressed in isolation but adopted holistically, consistently and concurrently in order to create the environment that allows innovation to flourish.

The goal is not to keep the technology spend as low as possible, 

but to get the best possible value from IT.

With “the art” of innovation established, we can now move over to “the duty” of containing costs. The goal is not to keep the technology spend as low as possible, but to get the best possible value from IT. Only funds that are allocated effectively create maximum impact. Cost management provides the tools to achieve this in three ways:

  • By providing full transparency over IT run and change costs
  • By identifying the most effective cost optimization levers
  • By effectively charging IT services to business and measuring these against their value

Savings potential

10-30%

Effective cost management can generate savings of up to 30%.

Cost should never be considered in isolation – they must be compared to the value generated. Armed with this knowledge, technology leaders can make the right strategic decisions. They can also identify which initiatives are most likely to increase the value generated per funding allocated. In our experience, organizations can expect savings in the range of 10% to 30% by buying cheaper, buying less, buying better or seeking to improve IT performance.

Companies that succeed in embracing “the art” of innovation and “the duty” to contain costs will be well positioned to thrive in the digital economy – today and as it evolves.

Summary

At a time when IT teams are under huge cost pressure, the need to innovate has never been more critical. We explore key elements of IT’s transformation journey to tackle the conflicting priorities and be well positioned to thrive in the digital economy.

About this article

Authors
Adrian Widmer

Managing Partner, Consulting Leader in Financial Services | EY Switzerland

Supports financial service providers in complex transformation programs with his deep business and technology expertise. Adrian lives with his wife near Zurich and is an avid surfer and skier.

Simona Pistalu-Patrut

Senior Manager, Technology Consulting in Financial Services | EY Switzerland

Dedicated developer of the CIO Advisory practice in EY's EMEIA Financial Services Consulting practice.