A photographic portrait of Michael Summers-Gervai
Like it or not, we live in the age of the customer. And if you’re not aligned to the rapidly changing needs and expectations of your customers, they won’t remain your customers for long.

Michael Summers-Gervai

Director, Business Consulting, Ernst & Young, New Zealand

Customer-centric transformation leader. From strategy to delivery. Gets things done. Sports nut. Art buff.

With over 20 years of experience in marketing, analytics and insight, Michael leads the Customer & Growth practice in New Zealand and is the NZ lead for EY’s Future Consumer Index.

Michael has led and developed high performing teams in multiple sectors, including energy, insurance, fintech, foodtech and professional services.

He has a focus on leading customer-led transformation programs of work, and has worked across projects comprising growth strategy, customer experience and loyalty, and product and service innovation.

Michael holds a BA(Hons) Geography from the University of Birmingham and a MA(Hons) History of Art from the University of Auckland.

How Michael is building a better working world

Michael is helping to build a better working world by helping our Clients take an outside-in, customer-centric approach to solving the complex problems they face. He helps to develop and deliver Customer centered strategies that deliver value for both our Clients and their Customers.

Contact Michael