EY UtilityWave

In Power and utilities

EY UtilityWave is an award-winning, business-led data platform that helps companies transform how they manage, integrate and use data from enterprise systems, IoT devices and other sources to improve performance. Powered by Microsoft technology, EY UtilityWave supports clients in accelerating the digitization of network assets and operations, delivering new energy services and reshaping for the future.

Related topics Energy and resources Power and utilities Digital eMobility

The team

Chuong Dang Phan

Chuong Dang Phan

EY Indochina, Consulting, Managing Partner

What EY can do for you

EY UtilityWave puts your digital network in the palm of your hand

A new energy world demands new capabilities, and utilities must act now to master the changes driven by a rapid energy transition:

EY UtilityWave accelerates the realization of your digital vision by putting control of your entire network in the palm of your hand. It helps to deliver the capabilities needed to tackle the biggest challenges of a digital, dynamic energy system in one business-centric platform that connects multiple legacy systems, new IoT devices and diverse sources of data. With EY UtilityWave, you’ll be supported with broad visibility, unprecedented control and endless opportunities to unlock real value from your data. EY UtilityWave supports utilities to:

  • Plan and improve deployment of devices and drive vendor performance
  • Monitor field devices to immediately identify and resolve issues
  • Collect, store and analyze device and customer data to inform better decisions
  • Track real-time customer usage data to improve satisfaction
  • Monitor overall security health to identify threats and support preventative actions
  • Allow customers more control over their energy usage and accounts

The potential of EY UtilityWave to use data to tackle existing and emerging challenges is endless, and with more digital insight to drive better performance, operational cost savings and new insights, energy companies can play their role in fulfilling the energy transition. 

EY UtilityWave: your digital network in the palm of your hand

EY UtilityWave helps accelerate the realization of your digital vision by putting control of your entire operations in the palm of your hand. It helps to provide the capabilities needed to tackle the biggest challenges of a decarbonized, decentralized and digitized energy system in one business-centric platform that connects multiple legacy systems, new IoT devices and diverse sources of data. With EY UtilityWave, you’ll be supported with broad visibility and control, helping to identify opportunities to accelerate the energy transition, unlock real value from your data and provide tangible outcomes, including improved customer satisfaction and operational savings.

EY Utility Wave Infographic

EY UtilityWave helps you to:

  • Plan and improve deployment of devices and drive vendor performance
  • Monitor field devices to predict, identify and resolve issues
  • Collect, store and analyze data to inform better operational and business decisions
  • Leverage AI to support field operators to improve in-field activities
  • Fast track the transition of corporate fleets to electric
  • Plan, deploy and manage EV charging infrastructure

    EY UtilityWave in action: case studies

    • Tenaga Nasional Berhad (TNB): Putting customers at the heart of TNB’s transformation

      As part of a bold transformation program, Malaysia’s national energy provider, TNB, wanted to become a truly customer-led organization, empowering its customers through a better, digitally enabled experience. The EY UtilityWave team worked with TNB to tackle existing pain points across the company’s digital channels and scale its Customer Experience Platform (CEP).

      EY UtilityWave allowed TNB to use emerging technologies such as AI and ML to identify and resolve issues in the customer journey, and develop the “always on” consistently excellent digital experience customers expect. The ability to leverage data from more than one million smart meters also gave TNB the power to enable real-time energy usage analytics, drive better decision-making and rapidly innovate around new microservices that deliver more value for both the business and customers. Read more about EY and TNB. 

    • Midwestern US utility: Building better situational awareness

      Mass deployment of assets is one of the most challenging aspects of building a digitalized network with complex vendor landscapes and processes that need to be managed across multiple business functions. When a large Midwestern utility was faced with deploying smart meters to its customers, challenges around vendor management and visibility of deployment performance threatened to impact timelines. EY was tasked with addressing the problem.

      Using EY UtilityWave, EY professionals developed a set of integrated deployment applications that gave the utility unprecedented transparency across the end-to-end deployment process. Through a series of interactive analytics dashboards, EY UtilityWave supported the client by providing deep insight into vendor performance, utilizing AI photographic analysis to evaluate installation safety and identifying latency in device connectivity. This data-driven insight enabled the utility to quickly identify and resolve issues before they impacted deployment timelines.

    • Large West Coast US utility: Providing better understanding of customers and assets

      The rising rate of EVs provides both a challenge and opportunity for utilities as they balance the provision of new services to customers with their core focus of maintaining a stable, resilient network. When a large West Coast utility was facing challenges in understanding the performance and customer usage of its EV infrastructure, EY was tasked with addressing the problem.

      Using EY UtilityWave, EY consolidated critical data from multiple internal and external sources to provide a single integrated view of the client’s EV charging network. EY then worked alongside the client team to develop a series of device monitoring dashboards that allowed the utility to better understand customer charging patterns and track charge station performance. This visibility equipped the client to better serve valued customer segments, as well as inform the design and build-out of future infrastructure.

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