In today’s competitive landscape, where FinTechs and technology companies are reshaping financial services, retail banks must adopt a customer-centric strategy that prioritizes the customer journey.

Vedang Khaitan

Manager, Banking and Capital Markets, Business Transformation Consulting, Ernst & Young LLP

Consumer banking growth and innovation advisor. Loves tackling tough problems with great teams. Basketball, tennis and mini-game enthusiast. Travel wizard. The Ohio State University alum.

As a manager in business transformation consulting, Vedang focuses on enhancing customer engagement to drive growth in retail banking. By leveraging technology and strengthening interactions across branches, contact centers, and digital and mobile interfaces, he helps banks reimagine the customer experience.

Vedang also supports EY growth areas, including digital assets, AI adoption and sustainability.

Vedang holds a bachelor’s degree in Finance from The Ohio State University Fisher College of Business. He also earned a sustainability and climate risk certificate from the Global Association of Risk Professionals.

How Vedang is shaping the future with confidence

“I bring a collaborative, communicative approach to high-visibility, complex engagements, aligning our teams with a strategic vision so that we’re moving together toward a common goal. By redesigning their operating models, identifying efficiencies within their organizations and implementing the right technologies, we can help banks achieve growth in a competitive market.”

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