EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
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Commercial excellence services
EY Commercial excellence supports organizations to create and implement customer-centric growth strategies and improve their marketing, sales and service operations. EY teams help you boost profitability and accelerate sustainable value creation through the right balance of people, technology and innovation.
Customer experience
Generate long-term value and help deliver CX that improves customer engagement, traffic and revenue at lower costs with help from EY teams.
Product and Service Innovation consulting services
Innovate desirable, viable, feasible and allowable products and services for your company’s key customer segments with help from EY teams.
Loyalty program services
Loyalty is no longer just about transactions, it’s about forging deep emotional connections with customers, building enduring relationships and fueling sustainable growth. The EY approach goes beyond traditional points and rewards and focuses on transforming connections and driving meaningful engagement.
Marketplace model services
EY teams help organizations identify opportunities to create, realize and scale value through marketplace models and design experiences focused on mutually beneficial transactions for all participants.
Our insights
Case study: Intelligent automation shifts a state agency into higher gear
In this case study, learn how a state agency used robotic process automation to serve its customers with speed and convenience.
14 Mar 2024
Forbes CMO Summit: How marketing leaders are preparing for impacts of GenAI
Watch this video series highlighting how marketing leaders are approaching generative AI.
05 Feb 2024
Accelerating customer loyalty: leveraging trust, technology and data
Learn how companies can gain customer loyalty and trust through data insights.
30 Nov 2023
Patricia Camden
How telecom retail can navigate its evolution to meet customer needs
Telecommunications retailers can do a few things to address the business imperative of meeting changing customer needs as the industry evolves. Read more.
17 Nov 2023
Patricia Camden
7 ways to unleash value and drive growth from your MarTech and teams
Drive growth and value from your existing MarTech with these 7 considerations. Learn more.
12 Sep 2023
Steven Bailey
Zero-party: The next frontier in consumer data
Zero-party data helps businesses get the information they need to enhance the customer experience while respecting consumers’ privacy rights. Read more.
04 Aug 2023
John Dubois
How businesses can stay ahead of emerging tech
Learn about emerging tech and generative AI use cases, plus strategies to make customer experiences more personalized. Watch now.
14 Jun 2023
John Dubois
Duncan Avis
Principal, Americas Consulting Customer & Growth Leader
John Dubois
EY Consumer Data & Analytics
Janet Balis
EY Americas Marketing Practice Leader
