EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
How EY can help
-
EY Studio+ helps organizations build differentiated experiences that adapt with customers and drive sustainable long-term value. Read more on studio.ey.com.
Read more
The telecommunications retail industry faces distinct challenges in both lagging and emerging markets. In lagging markets, the industry struggles with unreliable networks and limited access to technology, exacerbated by geopolitical tensions and hyperinflation. These conditions make home deliveries difficult, and customers often rely on physical retailers for basic products. Meanwhile, in emerging markets, logistical issues continue to impede the full implementation of omnichannel experiences. There has been progress, but customers still prefer visiting physical stores, where customer support plays a vital role in connecting experiences and helping customers complete purchases.
In light of these challenges, we will focus on the fast-paced developments in advanced markets. These markets are poised to set the standard for the future of telecom retail, with the expectation that lagging and emerging markets will eventually catch up. Advanced markets enjoy robust government support and significant investments in technology, which have resulted in accelerated innovation in recent years.