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Technology Managed Services
With AI resetting the technology landscape every few months, modernizing technology operations has become an essential step for organizations, but few have the resources or skill sets to manage this alone.
Accelerating value with technology managed services
Technology is changing more quickly than ever, bringing with it opportunities for business growth and advancement. But the benefits of continually evolving technology also come with serious implications for some organizations, challenging the effectiveness of their technology operations. For decades, companies would invest in a platform and then manage it themselves, or hand maintenance off to less expensive labor before an upgrade was finally due. Today, rapidly advancing AI, new product launches every few months and the spread of automation mean technology ecosystems never remain stable long enough to realize returns on an investment – and companies struggle to find the resources or advanced skill sets now needed just to keep up.
Meeting the challenge isn’t easy. Leaders face constant cost pressures to keep platforms current and their organizations competitive. Tight labor markets and fierce hiring across the industry mean staffing up is extremely challenging and costly. And upskilling in-house teams for new-to-market, complex technologies is neither a quick fix nor a simple solve. Together, all of these factors are pointing an increasing number of forward-thinking leaders toward a new kind of technology managed services.
Where some managed services providers fulfill limited scope roles, EY Technology Managed Services brings a holistic approach underpinned by value and trust to orchestrating vs. maintaining an organization’s technology operations. Our team oversees current platforms, integrates new solutions, modernizes heritage technologies or devises strategies on where to invest and how to better streamline for maximum efficiency. Organizations also get the benefit of EY.ai PDLC, an AI-native approach to software delivery. Every piece of work, from incident to minor change to major modernization, passes through a human-governed, AI-accelerated pipeline rather than manual queue. The result: the ability to realize value across your entire tech investment through systems and controls that you can trust, plus faster cycle times, rapid fixes and accelerated productivity so in-house teams can focus on the priorities that really drive the business forward.
Technology Managed Services by the numbers
Technology Managed Services case studies
How Wawa is catering to customers with new convenient offerings
Wawa has always been proud of its culture of innovation. So when customers and associates expressed a preference for an even more customized experience, Wawa rose to the challenge. Thinking big, they asked: How can technology enhance the more than 400 million customer interactions and over 40,000 associates without sacrificing personal connections?
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How Microsoft 365 innovates under evolving regulations
Microsoft 365 leverages technology to enhance trust and deliver innovative products with pace.
How Blue Earth Capital built an entire finance function at speed
With the EY organization, the impact investor built a full-scope finance function in less than six months as it rapidly scaled.
How choosing the right service provider can reduce discovery costs
A global energy company turns to an EY team to streamline litigation discovery and improve process efficiencies, saving time and money.
EY Managed Services case studies: Unlocking value for EY clients
From challenge to opportunity — hear how clients used a managed services model to increase efficiency, strengthen operations, and turn day‑to‑day execution into a source of insight and innovation.
EY Technology Managed Services provide better outcomes
Technology transformation isn’t simply about the solutions and platforms you choose for your business. It captures enterprise data and learning from analysis and creates deep business insights to better inform decisions. EY Technology Managed Services helps you rethink and reframe your organization’s approach from people to processes and talent to technology, setting the stage for continuous innovation.
Our latest thinking
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Rethinking managed services: transforming operations for the future
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EY experienced technology managed services professionals
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