Photographic portrait of Duncan Avis
Organizations need to become obsessed with putting the customer and their experience at the heart of their business, culture and products. Customer- and experience-focused businesses outperform the market.

Duncan Avis

EY Americas Customer & Growth Leader

Trusted advisor, helping executives through complex transformations. Focused on value and outcomes balanced with the need to build the right culture for sustainable success.

Areas of focus Customer Digital Technology
Office McLean, US

Duncan, as the EY Americas Customer & Growth Leader, leverages his extensive digital and front-office experience to deliver executive insight, understanding and innovative services that drive business growth and success to clients.

Prior to joining the firm, Duncan accumulated a wealth of experience working with various Fortune 500 global organizations and industry-leading professional services businesses across sectors, including high tech, consumer, financial services and health care. His extensive knowledge and experience in the front-office span numerous disciplines, including strategy, experience design, marketing, sales and service operations, across B2B and B2C sectors and markets.

Duncan holds a degree in Executive Management from London Business School and a degree in Engineering & Management from Highbury College, UK.

How Duncan is building a better working world

By owning the end-to-end value chain —from propositions, to sales, to service — we have developed a deep understanding of the challenges our clients face in creating impactful front-office capabilities, managing emerging technology and delivering unique and differentiated experiences. This knowledge allows us to build a better working world by providing our clients with the experience and services they need to overcome these challenges and drive success in their businesses.

Contact Duncan