Homeland security services

RPA uses software bots to automate repeatable tasks, transforming organizations by speeding up execution and reducing manual errors. This technology can handle both attended and unattended operations, incorporating AI for advanced processing. Knowledge of process modeling, application development and RPA software is essential for successful implementation.

The EY Dignari team leverages RPA as a transformational tool, working with clients to identify, define and implement custom automation processes. Our RPA developers use tools to build and monitor bots, enhancing process efficiency and identifying further improvement opportunities. We help business owners quantify savings and output increases from RPA. Currently, our team uses RPA to mimic analysts by scraping biographic information, conducting database searches and performing data entry, adjusting search parameters and applying logic to determine individuals’ status or the need for additional searches.

Gaining intelligence from the movement of people and vehicles provides organizations with actionable insights into their operations. The EY Dignari team has a unique history of designing, developing and implementing solutions that enhance operational awareness while expediting the movement of people and vehicles. Our solutions offer benefits such as reconfigured queue management, accelerated processing, enhanced traveler experience, improved security and valuable business intelligence.

For person processing, we analyze existing operations using business process simulation, modeling and analysis of alternatives. By examining operational data such as volumes, throughput and process times, we identify inefficiencies and opportunities for improvement. We gather stakeholder feedback, observe operations and analyze data from models and simulations to develop prototypes. These prototypes are tested in facilities or pilot sites to validate outcomes, fine-tune configurations and gather user feedback. We then assist in the design, development and deployment of pilots, performing time and motion studies to measure outcomes and inform leadership decisions.

In vehicle processing, the EY Dignari team has extensive experience with nationwide deployment and management of license plate reader (LPR) systems and vehicle detection technology. We combine this experience with our biometric domain knowledge to help clients select and implement the appropriate technology for their needs. Our approach includes academic research, vendor capability analysis, baselining existing operations, identifying inefficiencies and modeling future concepts. We prototype and pilot innovative solutions, gather data to support operational outcomes and assist clients in gaining stakeholder buy-in for enterprise deployments and rollouts.

Designers on the EY Dignari team utilize user interface and user experience design to create seamless solutions by examining stakeholder needs and addressing end-user pain points, while focusing on creating aesthetically pleasing and consistent applications. We apply human-centered methodologies to design for various technologies, including augmented reality (AR)/virtual reality (VR), AI, and connected devices, helping clients decide on the best approach and execution. Using our human-centered design methodology, our designers establish client branding guidelines and work alongside developers using an agile approach. We collaborate closely with stakeholders and developers to identify potential gaps early and to roadmap their vision. By rapidly prototyping and iterating potential solutions, we balance technical implementation with stakeholder goals to achieve desired results.

In an increasingly digital world, an organization’s security strategy is crucial for protecting its interests and infrastructure. Zero-trust architecture is a strategic cybersecurity approach that moves beyond traditional perimeter security, which assumed everything inside a network could be trusted. This outdated model left organizations vulnerable to malicious actors exploiting a single line of defense.

Zero-trust operates on the principle of “never trust, always verify” comprehensive verification, validation and monitoring of all IT security aspects, including users, systems, devices, data and applications. The EY Dignari team employs this model to enhance clients' enterprise security while enabling digital transformation. Our approach aligns with National Institute of Standards and Technology (NIST) Special Publication 800-207, Zero Trust Architecture; the White House memo on zero-trust principles; and the executive order on improving the nation’s cybersecurity. By focusing on risk segmentation, automation and leading practices in governance, our team helps organizations develop robust security strategies and stay ahead in the evolving zero-trust landscape.