African American therapist leading a group therapy and pointing at one of the participants.

Connecting justice and re-entry for better outcomes

Successful re-entry depends on more than release. Connected systems can help improve outcomes, coordination and policy decisions.


In brief
  • Re-entry outcomes are shaped by housing, employment, health and community support long before an individual leaves custody.
  • Many jurisdictions know which interventions improve outcomes, but fragmented systems make coordination difficult.
  • A connected, cross-agency view of the re-entry journey can help leaders measure success beyond recidivism and make more informed policy decisions.

Mark Aloi, Ernst & Young LLP; and Scott Lindsay, Kyndryl, also co-authored this article.

Every year, roughly 600,000 people leave state and federal prisons, while millions more cycle through local jails.1 The scale of re-entry is significant, but the challenge is not only the number of people returning home. It is the complexity of the systems they must navigate once they do. For many, the transition back into the community is accompanied by significant barriers: securing housing, finding employment, accessing health care, reconnecting with family, and navigating benefits and support systems.

The challenge is not a lack of programs. Across the country, states, counties and community organizations have invested in services designed to support successful re-entry. Yet, outcomes remain uneven and too many individuals struggle during the critical months following release.

As jurisdictions look to improve public safety and strengthen communities, a fundamental question is emerging: What if the greatest barrier to re-entry success is not the availability of services, but the inability of systems to work together?

The re-entry paradox

Recent years have brought encouraging signs of progress. Recidivism measures have improved in many jurisdictions, demonstrating that meaningful change is possible. Yet, national research continues to show high rates of rearrest and ongoing challenges associated with housing instability, unemployment, untreated behavioral health needs and social reintegration. The Bureau of Justice Statistics’ latest state prisoner recidivism study examined approximately 400,000 people released from state prisons in 34 states in 2012, underscoring the scale at which re-entry outcomes affect public safety, supervision, service delivery and community stability.2 The Prison Policy Initiative summarizes national re-entry research showing that 68% of people released in 2005 were rearrested within three years, while formerly incarcerated people faced a 27% unemployment rate and a homelessness or housing insecurity rate of 5,700 per 100,000.

This disconnect highlights a broader reality. Re-entry is often treated as a discrete event that begins when someone leaves custody. In practice, it is part of a much longer journey that may include law enforcement interactions, court proceedings, incarceration, supervision, workforce development, health care, housing assistance and community support services.

Individuals experience this journey as one continuous path. Government systems, however, are typically organized around agencies, programs and funding streams that operate independently of one another.

The result is a familiar pattern. Information remains siloed, referrals are not always coordinated, eligibility requirements vary and critical insights can be lost during transitions between organizations. The people moving through the system often bear the burden of navigating that complexity themselves.

A growing consensus around coordination

Increasingly, research and policy guidance point to the same conclusion: Successful re-entry depends on coordinated action across multiple sectors.

Justice agencies, health and human services organizations, workforce programs, educational institutions, housing providers and community-based organizations all play important roles in supporting long-term success. No single agency can deliver all the services an individual may need, and no single metric fully captures whether re-entry efforts are working. Employment-focused re-entry programs show why coordination matters. A 2024 U.S. Department of Labor research synthesis found that seven of 11 employment-focused re-entry programs reviewed were associated with statistically significant positive effects on employment, and five of eight interventions that measured earnings showed statistically significant positive effects. However, only three of 10 interventions that measured recidivism showed statistically significant impacts, reinforcing that employment support is important but must be part of a broader, connected re-entry strategy.3

This shift in thinking is also changing how success is defined.

Historically, recidivism has been the dominant measure of re-entry performance. While important, it provides only a partial view. Policymakers and practitioners are increasingly looking at broader indicators, including employment, housing stability, health outcomes, treatment engagement, educational attainment and community participation.

These measures provide a more complete picture of an individual’s progress. They also offer leaders a better understanding of which interventions are producing meaningful results.

However, measuring these outcomes consistently requires something many jurisdictions still lack: the ability to connect information across organizations and over time.

The importance of a connected view

The future of re-entry may depend on the ability to create a more connected understanding of an individual’s journey.

When agencies can securely share information and coordinate activities, they gain the opportunity to move from reactive responses to proactive support. Planning can begin before release. Referrals can be tracked across organizations. Service providers can better understand an individual’s needs and policymakers can identify where resources are generating the greatest impact.

Importantly, a connected approach is not simply a technology challenge. It represents a shift in how institutions collaborate around shared outcomes.

The goal is not to create a single system that replaces existing programs or agency responsibilities. Rather, it is to establish common visibility across the continuum so that leaders can make more informed decisions and reduce the likelihood that individuals fall through administrative gaps.

For returning residents, this can mean a more coordinated experience. For agencies, it can mean improved operational efficiency. For communities, it can contribute to stronger public safety outcomes and more effective use of public resources.

From fragmented programs to connected outcomes

A connected re-entry ecosystem creates opportunities across the entire justice and human services landscape.

Before release, agencies can identify needs earlier and coordinate planning among corrections staff, case managers and community partners.

During transition, organizations can better align housing, employment, health, education and support services to reduce disruptions at a particularly vulnerable point in the re-entry journey.

After release, leaders can gain a clearer view of service utilization, barriers and outcomes, helping them determine which programs are producing measurable results and where adjustments may be needed.

Perhaps most importantly, connected data and shared accountability allow jurisdictions to shift conversations from inputs and activities toward outcomes and impact.

Instead of asking how many referrals were made, leaders can ask whether people secured stable housing. Instead of measuring participation alone, they can evaluate whether employment was sustained. Instead of focusing exclusively on rearrest rates, they can examine the broader factors that influence long-term success.

A new opportunity for policymakers

The most significant benefit of a connected approach may be its potential to improve policymaking.

Public-sector leaders are under increasing pressure to demonstrate outcomes, maximize limited resources and build public trust. Yet, many decisions continue to be made using incomplete or fragmented information.

By connecting insights across the justice-to-community continuum, leaders can gain a more evidence-based understanding of what works, for whom and under what conditions.

This creates opportunities to identify successful interventions, strengthen cross-agency accountability, prioritize investments and continuously improve service delivery.

At the same time, privacy, security and governance remain essential. As jurisdictions pursue greater interoperability, they must ensure that information sharing is transparent, appropriately controlled, and aligned with legal and ethical requirements.

Looking ahead

The future of re-entry is unlikely to be defined by any single program, agency or technology platform.

Instead, it will be shaped by the ability of institutions to work together around a common goal: helping people successfully return to their communities and build stable, productive lives.

The challenge is significant, but so is the opportunity. When jurisdictions connect the systems, organizations and outcomes that influence re-entry, they move closer to a model that is not only more efficient but more human centered.

And in doing so, they create the conditions for stronger communities, more effective government and better long-term outcomes for the people they serve.

The views reflected in this article are the views of the authors and do not necessarily reflect the views of Ernst & Young LLP or other members of the global EY organization.


Summary 

Re-entry is often treated as a correctional challenge, but its outcomes are shaped by a broader network of housing, health, employment and community support systems. As jurisdictions seek to improve public safety and long-term outcomes, connected data and coordinated service delivery are emerging as critical enablers of success. The next frontier in justice reform may be the ability to connect people, programs and outcomes across the entire re-entry journey.

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