Intelligent automation in financial services

Intelligent automation has huge potential to transform how financial services organizations operate internally and enhance customer interactions.

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Financial services companies have been embracing automation for some time. Artificial intelligence (AI) is now attracting huge interest as businesses explore the potential to unlock value via improved revenue, customer service, efficiency and risk management.

However, AI is one part of the future. We believe financial services companies can thrive through “intelligent automation” – combining the strengths of Robotic Process Automation (RPA), AI and human intelligence. This means the intelligent use of multiple automation approaches and tools, from integrating basic robots to full digitization of processes and systems.

As one of the world’s biggest users of RPA and related digital enablers, EY has unparalleled intelligent automation delivery experience to help transform operations while optimizing the performance and potential of people.

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How RPA can improve efficiency and employee engagement

We implemented a RPA solution for a financial technology client in China to file VAT returns and free up staff for higher-value work.

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