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This page provides answers to frequently asked questions about continuing professional education (CPE) credits awarded by participating in a live EY webcast. Please review the information below prior to submitting a question.
Continuing professional education credits are offered for live webcasts only (archived webcasts and on-demand viewing are not eligible for CPE). To be eligible for CPE credit, you must meet the minimum viewing time and poll responses for credit to be awarded. See the table below.
We will launch at least three polls per CPE credit; participants must attend the full session and participants must answer at least three polls per CPE credit to receive full credit.
Accumulated Viewing Time Required
Polls Answered
Eligible CPE Credit
50 to 59 minutes
3
1.0
60 to 69 minutes
3
1.2
70 to 79 minutes
4
1.4
80 to 89 minutes
5
1.6
90 to 99 minutes
6
1.8
Your accumulated viewing time must occur during the live webcast. Consider the time that it may take you to log in to the webcast. Time prior to the start of the webcast (i.e., while the countdown clock is running) or after the end of the webcast (e.g., while completing the feedback form) does not qualify.
CPE-accredited webcasts utilize pop-up polling to track participation. The polls are question and response options that appear during the webcast. Pop-up blockers must be disabled for the polls to function properly. Please read the eligibility requirements above for the number of poll questions to which you must respond to qualify for CPE credit.
Yes, you may still qualify for CPE credit if you still meet the minimum accumulated viewing time and poll requirements listed above.
As a member of the National Registry of CPE Sponsors, webcasts must adhere to National Association of State Boards of Accountancy (NASBA) guidelines. We use online participation time and poll responses to prove that each participant has actively participated for the duration of a webcast.
Due to these strict regulatory guidelines, we are unable to grant CPE credit when technical difficulties affect eligibility. You will not receive CPE credit if you did not meet the eligibility requirements listed above even if technical issues contributed to ineligibility. If you encounter technical difficulties during a live webcast, please contact the production team through the webcast Q&A function for assistance.
Poll responses must be submitted using the poll pop-up on the webcast session page. Any responses submitted via the webcast chat, Q&A or email will not be considered under any circumstances.
If you encounter technical difficulties during a live webcast, please contact the production team through the webcast Q&A function for assistance.
To qualify for CPE credit, each individual will be required to log in to the live webcast and meet the eligibility requirements listed above.
The webcast technology automatically determines which participants qualify for CPE credit based on the eligibility requirements listed in the table above.
If you qualified to receive partial or full CPE credit, your certificate of completion will be available in the Kaltura Certificate Vault. Please wait a minimum of 24 hours after the webcast has concluded for the certificate vault to update.
CPE credits for EY personnel will be posted to SuccessFactors upon qualification.
Send your question referencing the webcast you are inquiring about to CPE - questions. We kindly request your patience as we process your CPE inquiry, as each individual’s record must be reviewed independently for accuracy
Though this issue is rare, your organization may have implemented a restrictive network infrastructure. Contact your organization’s technology team to confirm that the following URLs and ports have been included in your network’s whitelist settings.
Ensure these URLs and ports are allowed by any web filtering or firewall systems currently in place. This will help avoid potential disruptions when accessing EY webcasting services.
URLs:
General wildcard
https://*.kaltura.com
https://*.hivestreaming.com
Application
*events.kaltura.com
smart.newrow.com
CPE view time tracking
*analytics.kaltura.com
Chat and collaboration module (including polling)
chat.nvp1.ovp.kaltura.com
Video delivery
*mediaspace.kaltura.com
cflive.kaltura.com
cfvod.kaltura.com
bee.hivestreaming.com
download.hivestreaming.com
stun.hivestreaming.com
Ports:
HTTPS (port 443)
HTTPS (port 80)
If this issue persists after applying the above, contact the EY Americas webcast team: americas.webcasts@ey.com.
For successful email delivery, please ensure no-reply@events.kaltura.com is added as a trusted sender within your corporate environment to ensure you receive any system emails, including those with your joining link.
