The consumer lending industry is undergoing a period of great disruption driven by evolving customer expectations, technology innovation and regulatory pressures, as well as the impact of the pandemic.

Dan Thain

EY Americas Consumer Lending Leader, Principal, Financial Services Business Consulting, Ernst & Young LLP

Collaborating with consumer lending leaders to drive innovation, grow their businesses and find solutions to solve key challenges. Enjoys traveling, the outdoors and sports. Married with two children.

Dan co-leads the Americas Consumer Lending practice. He works extensively with banks, wealth managers and other lenders to develop and implement growth strategies, improve customer experience, modernize technology solutions, drive efficiency and manage risk.

With more than 20 years of experience, Dan has a demonstrated ability to lead and support strategic transformational business and technology projects across mortgage and consumer lending products for top-tier US banks and wealth management firms.

Dan earned his BS in Mechanical Engineering from North Carolina State University.

How Dan is building a better working world

The financial services industry is seeing a tremendous amount of change as the pace of technology, innovation and evolving customer expectations continues to accelerate. Through connected ecosystems, integrated systems, automation and effective use of data, the customer experience is being transformed from a lengthy and paper-intensive process to a seamless, personalized, digitized customer experience that offers equal access to credit. Enabling our clients to realize this transformation results in improved experiences for customers and faster access to credit.

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