Operational excellence for manufacturers is about assessing maturity, identifying and valuing improvement opportunities, managing improvement projects and actions and tracking results, all with an overarching emphasis on people.

Mark Heidenreich

Ernst & Young LLP Supply Chain and Operations Executive Director

Project and operations management leader with 30 years of experience. Product development and manufacturing professional.

Mark is an executive director in the Supply Chain and Operations consulting services practice of Ernst & Young LLP with 30 years of project and operations management experience in consulting and industry.

He has an emphasis on enterprise transformation, process improvement, product development, product life cycle management, operational excellence, and complex program and project management. His experience spans a multitude of sectors, including automotive, manufacturing, construction materials, consumer products and retail, publishing, and restaurants.

Mark previously served as the VP of Product Development for part of a home appliance manufacturer, where he was responsible for the development, introduction and improvement of consumer durable products.

He graduated with an MBA from Northwestern University’s Kellogg School of Management, with an emphasis in Finance and Marketing. He also has a BS in Electrical Engineering from Purdue.

How Mark is building a better working world

Mark is focused on helping manufacturers and other businesses achieve measurable results by getting the most out of their product development and manufacturing efforts. Leveraging technology enablement, he is helping to improve and sustain manufacturing operational excellence.

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