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With more than 25 years in insurance and financial services, Michelle focuses on large-scale business and technology transformations. Her experience encompasses distribution and sales optimization, enhancing agent and customer experiences through operational excellence and technological innovation. She has helped carriers drive increased speed to market by enhancing analytics, rationalizing products and standardizing product management functions. In underwriting transformation, she has streamlined roles, driven enhanced use of rules and refined processes to better integrate automation.
Her comprehensive approach to transformation initiatives has consistently driven substantial improvements in performance and customer satisfaction across national and global carriers.