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Surabhi is the Ernst & Young LLP (EY US) Financial Services Leader for ServiceNow, where she sets the sector vision and strategy and advises C-suite leaders at global banking, capital markets, wealth and asset management, and payments organizations. She leads large, complex ServiceNow and AI-enabled transformation programs that drive measurable business outcomes.
Before joining EY US, Surabhi spent more than a decade leading global ServiceNow and IT service management transformations across financial services, pharmaceutical, media and entertainment, and state government clients. She began her career as a software engineer at global technology firms.
She holds an MBA degree from the Indian Institute of Management (IIM) Kozhikode and a Bachelor of Engineering in Computer Science from PES Institute of Technology, Bangalore.
How Surabhi is shaping the future with confidence
“I shape the future with confidence by listening first, thinking boldly and delivering with rigor. Over the past four years, I’ve built a $100m+ ServiceNow program, growing it at more than 250% compound annual growth rate, by anticipating where financial services needed to go next — toward AI-led operating models, headless and agentic architectures, and intelligent, data-driven workflows.
I’ve personally led some of the most complex ServiceNow transformations in global banking and payments, advised CXOs on platform and AI strategy, and helped clients translate ambition into measurable value. Just as important to me is the people side of leadership — mentoring emerging leaders, building inclusive teams, and creating space for curiosity and groundbreaking ideas. Confidence, I’ve learned, is built quietly — through trust, consistency and outcomes that endure.”