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Quality consumer experience in the evolving marketplace requires not only meeting, but exceeding expectations. Let’s explore how to remove the friction in your customers’ experience!

Tony Ward

EY Experience-Led Consumer Journey Leader

Passionate about clients and their success for over 30 years. Source-to-store experience and eager to grow all client channels profitably. Golf fanatic.

Areas of focus

Consumer Products
Strategy by EY-Parthenon
Supply chain
Digital
Office Chicago, United States

Tony is a leader within the Retail practice. He is an experienced executive with experience and strategic leadership in global supply chain management, omnichannel fulfillment, customer experience, digital, integrated logistics, transportation, sourcing, and enabling technologies. Tony has over 30 years of experience with retail, consumer products, distribution, and QSR companies, with over 15 years of extensive experience in Asia, Europe and South America.

Tony has spoken at CSCMP, RILA, Shoptalk, Groceryshop, WERC, and many other forums. He has been featured in more than 40 articles and is a contributing author to several books.

He holds a BS in Logistics and Transportation with honors from the University of Tennessee.

How Tony is building a better working world

I have extensive experience in assisting companies across multiple industry sectors in defining and structuring initiatives, evaluating business case potential and managing the deployment of complex transformations. 

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