Successful scaling of AI solutions begins early with initial project planning, with an eye to “if this works, how can we expand its benefit?”
The first step should always be gaining buy-in from stakeholders by understanding the business’s pain points and how you can help create value and drive ROI. It’s important for technology teams to recognize that operations drives the business, and their job is to make that easier.
Then, once you understand the full scope of the problem you are trying to solve, the next step is gaining a thorough understanding of the datasets you need to use to accomplish your objective, and the hardware required to run those data sets.
One of the biggest challenges in scaling is ensuring that you have a strong, integrated foundation of accurate, reliable data. Trust in data quality is paramount and establishing clear data governance is critical to data integrity.
It’s also important to remember that what works for a stand-alone project might not work across an entire business unit, because end user needs are very different. The development team must understand this from the start, and account for it.
The human element can’t be overlooked in scaling — different people with different levels of comfort with technology are going to use these tools and they need to be designed with that in mind. Overdesign can be just as harmful to scaling as tools that aren’t effective because that will prevent people from adopting them. One of the least recognized obstacles in scaling is change management — you have to work hard to ensure that end users understand how the tool supports their day-to-day efforts and how to use it. You can’t just design it and walk away.
Of course, you need scalable infrastructure, as well — such as cloud or hybrid cloud platforms, MLOps tools that can automate model deployment, edge computing and more. This infrastructure needs to be in place before you attempt to scale smaller projects to prevent projects from getting bogged down. Standardization is another critical element in scaling quickly because it will save time and money on training, evaluation and APIs as you grow your models.
In terms of technology evolution, there’s no doubt that it is a significant challenge. In GenAI, we are seeing the technology advance every year, or sometimes even in a few months. When the underlying tools change so rapidly, it makes scaling even more of a challenge, because you don’t want to settle on technology that will be quickly outdated. Your development teams can’t stand pat — they must be committed to continuous learning and aggressive about trying new tools and systems. You have to stay adaptable in order to remain competitive in the space.