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The stage of AI adoption in finance
Most CFOs feel they are in the early stages of AI adoption, with experimentation focused on targeted use cases rather than broad transformation. There is a shared sentiment of being behind, yet most organizations are progressing at a similar pace. “We’re really far behind the curve in our core finance function. We say that we’ll be a fast follower,” one CFO said. “I’d be surprised if anyone in finance is mature in AI. We’re a cautious group. We’re aspirational on forecasting … it’s a painful process,” another CFO shared.
Nevertheless, one CFO shared strong proof-of-concept projects in travel expense analysis, forecasting and shared services. “We’ve built a proof-of-concept in finance, a language-model-based trained database on our travel expenses,” one CFO said. “That was to show the function that if you’ve done that, you can ask questions of the data without writing technical templates and queries. We’re excited about the concept, but it’s still ahead of us.” Another CFO shared early success in shared services: “We have an agentic use case with collection, like past due for some companies. Coming up with an AI tool that can generate emails and follow up.”
Based on other experiments with agentic AI shared, these CFOs are likely further along than they may realize, using AI in shared-services centers, accounts payable, contract validation and internal chatbots, while making tentative inroads into forecasting. “We say it takes a quarter to forecast a quarter,” a CFO said. “It’s a painful process. We’re in the early stages of coming up with a machine learning tool that won’t be perfect but will save hours over time. We’re excited about it and are talking about it at a leadership level. It’s an organizational initiative, not just finance.”