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EY IBEP provides a secure, modular and scalable foundation for modernizing eligibility systems. It centralizes business logic, optimizes and streamlines program workflows, and standardizes workflow and data integrations across programs.
Dynamic compliance with policy-as-code keeps business rules and eligibility criteria updated and compliant without costly overhauls.
Cost savings and efficiency
Low-code/no-code development and modular architecture cut costs, streamline processes and eliminate the need for separate mobile apps.
Enhanced user experience
Intelligent automation (IA) and IA-guided navigation reduce data entry, tailor interactions and enhance the seamless, personalized experience.
Product features
Open each feature section to learn more.
Built on ServiceNow's government framework, EY IBE provides a secure, modular and scalable foundation for modernizing eligibility systems. Our team has extended ServiceNow's government platform to provide a full suite of base eligibility workflows for agency employees and clients. It centralizes business logic, optimizes and streamlines program workflows, and standardizes workflow and data integrations across programs.
EY IBE provides a secure, configurable and scalable foundation for updating and maintaining eligibility systems. It centralizes business logic, standardizes integrations across programs and supports consistent workflows that reduce redundant development. By leveraging ServiceNow's enterprise-grade platform, states get reliability, continuous upgrades and native automation capabilities.
ServiceNow's built-in AI features support applicants and staff during the intake process, providing guided assistance for users, chatbot support for common questions, searchable help content and insight into where applicants drop off during an application.
A low-code/no-code approach reduces implementation complexity, testing burdens and lifetime operational costs. ServiceNow's cloud-native platform eliminates on-premise hosting expenses and simplifies upgrades. EY IBE's reusable components also reduce the amount of new work required for each program or enhancement.
The EY approach includes design sessions with caseworkers, supervisors and eligibility leaders to configure workflows that reflect real-world processes, not theoretical diagrams. This improves usability, reduces training time and provides intuitive experiences for both staff and residents.
The solution is delivered incrementally, program by program and workflow by workflow, allowing states to validate features early and adjust quickly. Each module builds on a common platform, avoiding siloed development. Integration and testing happen throughout the process rather than at the end. EY IBE also allows states to retain validated program rules, data structures and processes while introducing modern capabilities. Legacy systems can remain connected during transition, enabling gradual migration.
Alliances and ecosystem relationships
Modern health and human services transformation requires strong strategy, practical execution and the right technology ecosystem. EY teams collaborate with leading platform and technology product organizations to modernize systems, connect data, improve operations and deliver services more efficiently and effectively.
Ready to enhance state service delivery with modern integration?
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