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How payments move value to connect families, businesses and FIs

Pandemic-related shifts in consumer behavior and regulatory-driven innovation are quickly transforming the payments industry.

The impact COVID-19 had on the payments industry was abrupt — and ongoing. Consumers forced into an online payment modality have now embraced the change, with many adopting it as their preferred method of payment. At the same time, the regulatory push for real-time payments in the US — following the launch of open banking in the UK and the Eurozone — is driving innovation in the industry. Finding the right balance between convenience and security is key.

In this fireside chat, presented at the 2021 Celent Innovation and Insight Week, Rodrigo Dantas e Silva, EY Americas Payments leader, speaks with Zilvinas Bareisis, Celent’s head of retail banking, about forces that are impacting and transforming the banking and payments sectors.


The payments industry is changing rapidly, due to innovations spurred by the pandemic and regulatory initiatives. In this fireside chat, we discuss changes, as well as the need to balance timely payments with security.

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