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How to modernize your legacy fulfillment systems with an AI-enabled order management

In this webcast, EY and IBM® leaders will discuss how OMS and AI can help your organization continue to optimize its fulfillment, procurement and supply chain processes.

Companies are competing globally based on their supply chain and fulfillment capabilities. Consumers and B2B companies’ expectations are increasing in relation to visibility of product availability, speed and accuracy of fulfillment, and overall product cost, including fulfillment. To compete in this marketplace, companies must have internal systems that can constantly optimize the fulfillment, procurement, and supply chain processes. Without optimized systems and processes, companies will be unable to successfully compete and grow.

During this live webcast, EY and IBM supply chain professionals will discuss the current state and challenges of legacy fulfillment capabilities, and how a modern order management system can complement your ERP with AI-enabled microservices to enhance your supply chain fulfillment capabilities, including:

  • Deliver transformative AI: Create more intelligent order promising and optimized sourcing fulfilment, which will lead to increase fill rates, accurate availability to promise and profitable e-commerce
  • Automate order processing: Reduce manual touches and the associated delays by automating order processing workflows, which reduce order processing delays, errors, and cancellations
  • Enable omni-channel delivery: Determine where, how, when your customer wants their orders to reduce stock outs, cancellations, and safety stock levels


  • Kim Glasscock, Senior Manager, Global Supply Chain & OMS Industry Leader, Ernst & Young LLP
  • Mike Deaton, Worldwide Retail & Consumer Industry Executive, IBM


  • Scott Young, Associate Director, Americas Supply Chain & Commerce, Ernst & Young LLP



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