Enabling digital experiences to improve the customer experience

Please join our panel of professionals for our webcast – a timely discussion of recent customer experience trends and the outlook for changes relevant to chief digital officers, chief revenue officers, chief information officers and chief innovation officers. 

In today’s rapidly changing world, staying competitive starts with having a connected, insightful and adaptive e-commerce platform.

But that comes with costs, the need for scalability and other challenges.

Tune in to gain insight on:

• Leading practices and execution methods to help create scalable, modular and flexible digital solutions that can lead to increased sales revenue and lower costs.
• Using SAP Commerce Cloud in various stages of your digital activation journey to enhance customer digital experiences, accelerate market launches and boost operational efficiencies with automation.
• A case study on how a leading telecom provider harnessed the power of SAP Commerce Cloud to create a sustainable, long-term digital operating model that drove tangible business results.

Moderator

• Kirith Chatterjee - EY Americas Digital Transformation & Experience Management Leader— Markets, Ernst & Young LLP

Presenters

• Linda Sessa - Chief Digital Officer, Liberty Latin America
• Steven Bailey - EY Americas Customer & Growth Leader – Consumer Products & Retail, Ernst & Young LLP
• Koushik Venkatasubramanian - Managing Director, Ernst & Young LLP
• Brian Johnson - Managing Director, Technology Strategy & Transformation, Ernst & Young LLP