Chris Gianutsos

Managing Director, Business Consulting, Ernst & Young LLP

Using the power of digital to enable leading-class customer experiences. Author and speaker on digital transformation. Focuses on omnichannel experiences and data-driven marketing.

Chris is a managing director focused on digital strategy operations, customer experience, marketing and analytics projects for technology, media and telecommunications (TMT) companies and government agencies.

He previously served in various roles with NBCUniversal in Production and Technology Operations, including VP of Content. Chris received his MBA in Marketing and Finance from Columbia Business School and his BS in Management Information Systems from University of Connecticut.

How Chris is building a better working world

"I am building a better working world by leveraging my deep experience in digital transformation, marketing, technology and operations to help organizations deliver leading-class customer experiences. I help TMT companies innovate, and I bring this same approach to help government clients think differently about how they serve the public. I want every organization’s customer experience to be easy to use, as that is the best predictor of being able to achieve business outcomes."

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