The questions carriers face are not centered on whether they should change. Instead, the conversation is quickly pivoting toward the velocity of change and the impacts of not changing.

Chris Morbelli

EY Americas Life & Group Insurance Transformation Leader

Insurance transformation leader. Focused on strategy and operating model design, delivering operations and technology transformation, facilitating growth, scale and an improved customer experience.

Chris is a Principal in the Ernst & Young LLP (EY US) Insurance Consulting practice leading the Life & Group Transformation offering, which includes business growth strategies, operating model design, customer experience design and business transformation.

Prior to joining EY US, Chris spent 20 years in the insurance industry, most recently serving as the vice president of strategy and operations transformation for a leading global life insurance company, driving improvements around the globe for employee benefits, life insurance and annuities.

Chris was responsible for leading end-to-end, digital transformations in the employee benefits business for the small, mid and large segments across new business, administration and claims, resulting in a differentiated customer experience and meaningful increases in revenue and persistency while also driving sustainable operational expense reductions.

Chris holds a BA in Mathematics from SUNY Binghamton and an MBA in Finance from Rutgers University.

How Chris is building a better working world

“I help lead multi-skilled, diverse teams to help define and implement a reimagined, more efficient and inclusive operating model and customer experience in the insurance industry. By developing and delivering operations and technology transformation initiatives, we hope to enable our clients and their organizations to grow and improve for years to come.“

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