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Retail Stores Reimagined
Through a future-back approach, Retail Stores Reimagined helps retailers evolve brick-and-mortar strategies to meet consumer expectations and provide connected, personalized and innovation-led experiences. Retail Stores Reimagined helps maximize store purpose, footprint and layout; revamp operations; address the talent agenda; and execute fulfillment.
Your business challenge
Heightened consumer demands, new ways of engaging and the need for technology-driven modernization are fueling retail’s evolution. Stores remain a cornerstone of this evolution, shifting from shopping and buying destinations to experience-driven, integrated touch points within the entire retail ecosystem. To compete in an increasingly digital world, retailers need a store strategy that goes beyond brick and mortar.
Solution benefits
In addition to helping you better meet customer expectations and increase engagement, reshaping the in-store experience can also boost operational efficiency, reduce costs and bolster sales. Other benefits include:
- Driving growth amid rapid change and future-proofing the business
- Building agile, transparent and resilient operating models
- Prioritizing the company’s purpose to align with consumer values
Solution features and functionality
Our Retail Stores Reimagined capabilities are organized into three areas of opportunity that retailers should capitalize on to transform. The EY team can help you with:
Why EY
With 6,000 retail professionals serving 12,000 clients, EY teams have deep sector knowledge and experience to take retailers beyond brick and mortar. From data, technology and processes, to the humans responsible, we help reinvent stores and create seamless, integrated experiences.
Alliance relationships
Our Alliances and Ecosystem Relationships with the following companies help us deliver high-impact CX:
The team
Isaac Krakovsky
EY Americas Retail Leader
Advising the retail, consumer and private equity industries for over 30 years. Passionate about leading teams, business transformation, family, skiing and golf.
New York, USA
Audi Rowe
EY Americas Consulting Transformation, Digital Strategy and Experience Leader
Passionate about innovation, emerging technologies and exceptional experiences. Curious about generational differences and mega trends. Enjoy exploring new restaurants, foreign places and ski slopes.
New York, USA
Our latest thinking
Three unconventional strategies that can ease the retail labor shortage
To generate faster, more accurate forecasts, companies are transitioning to new data sources and AI technology.
22 Jul 2022
Surendra Agrawal
Why optimizing operations will enhance the consumer experience
Retailers must redesign their operating model to evolve with their consumers, starting by addressing five key areas. Read more.
24 Feb 2022
Jeff Orschell
