When it comes to innovation, it’s no longer about failing fast, it’s about scaling fast. Companies are moving beyond incubating and experimentation to take disruptive innovation mainstream.

Edwina Fitzmaurice Edwina Fitzmaurice

EY Global Chief Customer Success Officer

Passionate about purpose, technology, innovation, problem solving and value creation. Maker, writer, married mother of two, life-long learner, speaker, teacher, hiker.

Edwina is responsible for customer success and products for Client Technology globally. She leads a network of customer success technology hubs across EMEIA, Asia-Pacific, and the Americas. She works with EY’s largest accounts on their technology strategies and implementing innovative solutions to help transform their business.

Edwina is on the board of Women in Innovation and is the chair of the Governance Committee. She is a mentor with TechStars in Los Angeles and is an active member of the G100 and World50 business community of C-suite executives. In addition, she is the founder of the EY Educating Girls initiative, which has helped put 30 girls from an orphanage in India through high school and college.

Edwina holds a Computer Science degree and Master’s degree from Trinity College Dublin and has attended the Harvard Business School, the London Business School and INSEAD in Paris for executive education in strategic leadership.

How Edwina is building a better working world

Edwina works with major EY accounts to help them navigate the transformative age where technology, geopolitical, environmental and demographic change is disrupting their business. She is co-founder of EY’s Cognitive Human Enterprise initiative. This pioneering approach solves global-scale human and business challenges by fusing the best of humanity with the best of technology to amplify organizational cognitive diversity. The initiative focuses on full-spectrum diversity and massively multidisciplinary collaboration, leveraging creativity in arts and science with innovation in emerging technologies.


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