What is your AI ambition?
Build confidence in AI
Leverage robust frameworks and governance that instill confidence and empower responsible transformation.
Create exponential value
Optimize performance, enrich customer and employee experiences, and unlock new sources of sustainable growth.
Augment people potential
Create a future where seamless people-AI collaboration achieves extraordinary outcomes.
How we can help
With EY.ai - a unifying platform, you get a partner that understands your business and industry, brings together a holistic ecosystem, and can seamlessly connect AI capabilities to help you drive AI-enabled business transformations.
Putting people at the center
Drawing on experience across strategy, transformation, risk, assurance and tax with diverse perspectives and insights, we deliver solutions that put people at the center of transformation.
Connecting to a holistic ecosystem
From technology and business to academic pioneers, we connect into a diverse ecosystem helping ensure we can offer comprehensive AI insights and solutions.
Embedding AI at speed and scale
Through EY Fabric, one of the largest technology platforms globally, we help ensure seamless integration of leading-edge AI capabilities into comprehensive solutions.
Featured use cases
Agile product design
Opportunity: Retail organizations have a desire to offer a product catalogue that stays at the forefront of consumer preferences and market trends. The traditional process for product development is time-intensive, involving the evaluation of numerous options before commercializing final products.
Solution: Accelerate the design process using generative AI tool trained on sales and competitive data, customer feedback, and thousands of labeled images of features and designs. Using a series of prompts, AI can augment the designer’s process with suggested hyper-realistic, uniquely-styled designs that are inspired by real-time concepts.
Outcome: Reduce design cycle time, increase customer satisfaction, and generate cost savings through AI-driven design automation. Additionally, this approach can help achieve market differentiation and speed to market by responding to real-time concepts and generating unique and realistic designs aligned with consumer preferences.
Opportunity: Banking employees face challenges in keeping up with frequently changing regulations, understanding complex financial products, ensuring transaction security, and efficiently serving customers amidst increasing cyber threats and diverse financial needs.
Solution: An AI-enabled knowledge base trained on tailored banking data can support employees to surface accurate information quickly. The AI-enabled knowledge base can offer real-time details on current regulations, intricate product specifications, and up-to-date security protocols.
Outcome: Ensure regulatory compliance, enhance consistency in product information dissemination, expedite customer service, and fortify security measures, ultimately leading to increased customer satisfaction, reduced risks, and operational efficiencies.
Accelerated customer resolution
Opportunity: Telecom companies face a significant increase in customer service contacts and demands across various areas, including both back-end and front-end operations. There is a need for operational transformation to address a rise in information demands, inquiries and complaints from customers.
Solution: A GenAI-enabled assistant can augment customer service professionals’ performance by providing real-time conversation transcripts. These assistants suggest dynamic actions and utilize AI-driven automations to guide the conversation, accelerating case resolution.
Outcome: Enhance telecom customer service by ensuring consistent, high-quality responses and reducing case resolution times. Boost customer satisfaction while providing agents with real-time tools and insights for continuous improvement.
Recognized by industry leaders for our AI solutions and capabilities
AI Excellence Award
2023 Machine Learning & Intelligent Agent
2023 International Business Awards
Gold Stevie for Artificial Intelligence/Machine Learning
2022 Global AI Partner of the year
Microsoft Partner of the Year Awards
Best in Machine Learning Platforms
The 2022 AI Tech Awards
EY Intelligent Payroll Chatbot
2023 BI stratus Award in AI category