EY Order360

Manufacturing complexity and escalating customer demands pose challenges in order management and tracking. Customer service representatives, supply chain executives, sales managers and logistics coordinators using multiple data sources experience a lack of end-to-end (E2E) visibility into orders and shipments, lack of alignment and consistency among teams and processes, and spend significant manual effort to retrieve an order status, all leading to a poor customer experience.

EY Order360, a digital order tracking and visibility tool purpose-built  for Snowflake, integrates near real-time data from multiple sources to provide a complete view from a variety of planning and logistics sources, beginning when the customer creates the order, providing broad  visibility across manufacturing, packaging, shipping and location updates to help enable more efficient operations planning. The platform uses prebuilt information models to provide at-a-glance order visibility, operations, inventory planning and historical insights with extractable data for sharing and analysis.

Order360 aligns data sources into one common platform for both customers and internal operations to eliminate data redundancy, while increasing data availability, helping users navigate intuitively, quickly address customer order queries and make informed decisions.