EY Procurement Experience

What EY can do for you

As supply chains evolve, procurement is becoming less rigid, linear and more agile.

Whether procurement professionals are sourcing specific manufacturing needs or everyday office supplies, they face roadblocks ranging from fragmented systems to labyrinthine purchasing methods, catalogs and applications. There is lack of guidance in navigating these complex systems, and even finding suppliers difficult. Tracking transaction statuses involves volleys of emails and stacks of spreadsheets. The combination of disparate systems and chaotic procedures lead to inefficient operations, poor data visibility and confused employees who drive up costs through system-driven mistakes.

Using ServiceNow as the system of engagement for all roles involved in the procurement process, EY teams:

• Streamline user experiences
• Enforce process consistency and efficiency
• Augment specialized S2P tools

As consumer technology advances, and our workforces grow increasingly virtual, employees are expecting more out-of-enterprise technology solutions.

Our integrated solution can provide a singular point of entry and elevated user experience, leading to increased adoption and compliance.

ServiceNow supports the end-to-end procure to pay process

The ServiceNow platform enables end-to-end procurement experience by handling user engagement through any channels a client has in place, and complementing and working with existing best-of-breed technology, as well as handling individual aspects of the process like:

• Workflow orchestration across individual systems
• Supporting escalation or exception cases triggered by existing technology

The role of the ServiceNow platform will differ depending on a client’s architecture preferences and existing technology landscape.

Why EY and ServiceNow

Our strategic approach to procurement focuses on people, process and technology, and can help drive value.

• By enabling digital procurement – EY teams assess the client’s ecosystem, evaluate end user challenges and identify opportunities to enhance the procurement experience through digital solutions.
• By driving savings – EY teams develop an implementation roadmap that will help enable organizations to recognize savings as they work toward their future state vision.
• By improving data quality and visibility – EY teams deliver intuitive reports and dashboards that give users the information needed to perform their duties.
• By enforcing process efficiency – EY teams build multi-team workflows that support seamless integrations, reduce manual steps, and drive process consistency and harmonization.
• By enhancing the user experience – EY teams develop an easy-to-use interface that substantially improves user engagement and satisfaction for all persona involved in the procurement process.