Profits not pilots: scaling AI across the retail enterprise

The retail industry must address a critical transformation, moving from isolated artificial intelligence (AI) pilots to enterprise-wide adoption. This evolution demands a strong architectural foundation, seamless integration and a clear strategic vision. Enterprise AI has become the key to transforming operational and market complexity into confident and profitable outcomes. In this webcast, we explore how broader AI adoption can empower retailers to make smarter decisions, enhance experiences and unlock value across the entire retail ecosystem.

Participants will:

• Understand the importance of moving beyond pilot projects to implement AI solutions at an enterprise level, helping to ensure scalability and profitability.
• Gain insights into the rise of AI-native platforms and how they are reshaping retail operations, enhancing efficiency and customer engagement.
• Explore how significant capital investments are being made by leading tech companies in AI infrastructure, highlighting the competitive landscape and the urgency for retailers to invest similarly.
• Recognize the strategic imperatives for retail leaders in adopting AI technologies, including the need for a robust AI agenda to stay relevant in a rapidly evolving market.

Presenters

• Will Auchincloss, EY-Parthenon Americas Retail Sector Leader
• Audi Rowe, EY Americas Consulting Transformation, Digital Strategy and Experience Leader

Moderator

• Mark Chambers, EY Americas Retail Sector Leader